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No because when they press the login button, it will not display anything on the screen.
They are all PDN.
Where do I check the for the avaialable license?
Through Strata ACD I can log them in/out just fine

SN2,

You have presented a stumper. If one phone is working, it should be a case of one of these things is not like the other one. The fact that you can log in a phone via the ACD software indicates this is not a network issue are an ACD Admin setup issue. It sure looks like you are 99.9% there.

In Oaisys Net Server Lvl 2OAI services, (you might have to right click on LVL2OAI then left click on show services) under the Devices tab look at the fields for the keys on the working phone. Under Login/Log out there will be a number corresponding to the key that has been programmed onto the phone. Any phone that needs login/logout features needs to have the button number programmed into this field.

You can actually press the "Synch table with switch button" and the system should populate the fields.

The only time I have ever had keys not work is when this step was not taken. Sometimes I would rush and forget this and have the same problem you are having until that particular brain cell fired off.

When you log into the ACD administrator software as a NetServer editor, the first screen you see when logging in with successful credentials will show how many licenses are used vs. available. I believe out of the box licensing allows for 10 basic agents. ~ Mike

I will again slowly go over the extension and key sets.
Thank you so much.

Here is the log in the ACD system:
I also tried multiple times to unhook the module and re-connect.



[00693 22:03:42.2] RX: AE,LVL2OAI,RAWCMD,,115,nBP,,017,51165:51165,401,|1090|,
[00694 22:03:42.2] Keyset '51165' leaving state: NULL
[00695 22:03:42.2] Keyset '51165' entering state: Idle
[00696 22:03:42.2] TX: LVL2OAI:RAWCMD:!nQI,51,51165
[00697 22:03:42.2] RX: CF,LVL2OAI,RAWCMD,,116,CF,!nQI,51,0,51165,1,1,|Moona Jones|,|Moona Jones|,DP5100-4-24,0,401,402,0,0,403,0,405,404,0,406
[00698 22:03:42.2] TX: LVL2OAI:RAWCMD:_MS,29,51165,5
[00699 22:03:42.2] RX: CF,LVL2OAI,RAWCMD,,117,CF,_MS,29,0,1,028,51165
[00700 22:03:42.2] RX: AE,LVL2OAI,RAWCMD,,118,DND,,028,51165,,
[00701 22:03:42.2] RX: AE,LVL2OAI,RAWCMD,,119,FW,,028,51165,,,N
[00702 22:03:42.2] RX: AE,LVL2OAI,RAWCMD,,120,RD,1,51165
[00703 22:03:42.2] Removing all references to and destroying keyset '51165'
[00704 22:03:42.2] TX: LVL2OAI:RAWCMD:!nDL,52,51165,||,255,,,,,,
[00705 22:03:42.2] TX: LVL2OAI:RAWCMD:!nLM,53,51165,401,1,1,1
[00706 22:03:42.2] TX: LVL2OAI:RAWCMD:!nLM,54,51165,402,1,1,1
[00707 22:03:42.2] TX: LVL2OAI:RAWCMD:!nLM,55,51165,404,1,1,1
[00708 22:03:42.2] TX: LVL2OAI:RAWCMD:!nLM,56,51165,405,1,1,1
[00709 22:03:42.2] TX: LVL2OAI:RAWCMD:!nST,57,51165,6
[00710 22:03:42.2] TX: LVL2OAI:RAWCMD:_MP,30,028
[00711 22:03:42.2] State 'Idle' terminated
[00712 22:03:42.2] Keyset '51165' terminated
[00713 22:03:42.2] RX: CF,LVL2OAI,RAWCMD,,121,CF,_MP,30,0
[00714 22:03:42.2] RX: AE,LVL2OAI,RAWCMD,,122,ME,,028,36
[00715 22:03:42.2] RX: CF,LVL2OAI,RAWCMD,,123,CF,!nDL,52,0
[00716 22:03:42.4] RX: CF,LVL2OAI,RAWCMD,,124,CF,!nLM,53,0
[00717 22:03:42.4] RX: CF,LVL2OAI,RAWCMD,,125,CF,!nLM,54,0
[00718 22:03:42.4] RX: CF,LVL2OAI,RAWCMD,,126,CF,!nLM,55,0
[00719 22:03:42.4] RX: CF,LVL2OAI,RAWCMD,,127,CF,!nLM,56,0
[00720 22:03:42.4] RX: CF,LVL2OAI,RAWCMD,,128,CF,!nST,57,0
[00721 22:03:50.3] RX: AE,LVL2OAI,RAWCMD,,129,nBP,,017,51165:51165,401,|1090|,
[00722 22:03:50.3] Keyset '51165' leaving state: NULL
[00723 22:03:50.3] Keyset '51165' entering state: Idle
[00724 22:03:50.3] TX: LVL2OAI:RAWCMD:!nQI,58,51165
[00725 22:03:50.3] RX: CF,LVL2OAI,RAWCMD,,130,CF,!nQI,58,0,51165,1,1,|Moona Jones|,|Moona Jones|,DP5100-4-24,0,401,402,0,0,403,0,405,404,0,406
[00726 22:03:50.3] TX: LVL2OAI:RAWCMD:_MS,31,51165,5
[00727 22:03:50.3] RX: CF,LVL2OAI,RAWCMD,,131,CF,_MS,31,0,1,028,51165
[00728 22:03:50.3] RX: AE,LVL2OAI,RAWCMD,,132,SI,,028,@10L,51165:51165,I
[00729 22:03:50.3] TX: LVL2OAI:RAWCMD:_MS,32,@10L,0
[00730 22:03:50.3] Keyset '51165' leaving state: Idle
[00731 22:03:50.3] State 'Idle' terminated
[00732 22:03:50.3] Keyset '51165' entering state: Offhook

I kind of expected more after Keyset '51165' entering state: Offhook, since the agent can't login while the phone is idle. They have to press the PDN or PhDN before they can press the login button.

The PDN is pressed but login button will not LED up.

Also here is another piece from the log:

Destroying non-ACD device 51165:51165
[59105 15:01:37.0] non-ACD device 51165:51165 terminated

Are your PDN's the same as your agent numbers?
What are programmed on the buttons of the telephones?
Under ACD Administrator all agents show up in a ACD group?
Have you set Work Mode?

I don't believe I have set the Work mode. The ACD administrator I see only: Login, Logout Available and Unavailable mode. Where do I set the work mode?
Sn

From your ACD desktop go to Start >Programs> Toshiba> Strata ACD> ACD Administrator...Unless it is already minimized on the desktop of the ACD.

Once opened then goto File and Set Work Mode you will be prompt for a sign in and a password