atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Anyone played with WESP yet?

I understand what you mean. I also am the only MT that we have. We have sent enhancement requests in through the email,with either no response or just not doing anything about it. All we can all hope is that one day they will get a majority of these bugs fixed across all platforms so we can have happier customers. I really hate when they release something, and either it doesn't fix what it was released for, or it breaks something else. I spoke to Rick today and your right, its not released yet, but there is another build being released soon that is supposed to. Can't wait to see what that will do.

I have always said the manufacturers, no matter which one, release "Alpha" ware and expect the field techs to find all the bugs and "rabbit hole" sub routines that don't work. I have not found a manufacturer that has ever released firmware or software that was bug free or well tested ware. It's just too easy to satisfy the bean counters by releasing something at "almost works" than trying to justify several more weeks or months of testing and proofing.

Rcaman

That made me chuckle a little.

ESI isn't power hungry or untrusting; it seems exactly the opposite: they have gone insane trying to accommodate feedback from far more people than they have staff to satisfy.

If you've ever been on a walkthrough at their building their engineering department ain't huge. It'd probably take half their team just to fix the things discussed in this thread, and we all know we account for maybe 5% of the input they get.

I don't see them circling the drain, but they need to balls-up. Surest way to get yourself to circling the drain is to try and please everyone. They're trying so hard they aren't pleasing anyone, like the drunk girl at the party who can't stand when people don't like her.

I'd be fine if they'd come out and say "Look: We're focusing on WESP, and we're not going to touch anything else until it's done. Got bugs in a CS? Don't care; working on WESP."

But you can only do that if the other products only have relatively minor complaints. Seems there's too many big issues across the board to try and do something like that.