atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems softphone (Samsung Communicator Installation)

I stand to be corrected. I have learned to listen to Nameless.

This is true, but by default they all do. My suggestion comes from the fact that you've renumbered a few extensions in System Numbering (where you can't see the User ID) and may not have renumbered any of the corresponding user IDs from their default setting. I've tripped over this myself. More than once.

I got it working. Thanks to all who replied in the thread. I knew about the older softphone, but since it was discontinued I did not want to use it. I added a existing IP extension and it came up OK, so once I saw it was not a network issue, I created a new extension and figured it out.

I am going to vent a little though. Samsung tech support was utterly clueless on this. They are the ones who told me to install Link, i had to find out mysel(and confirm on here) that it is not necessary. They were going off the wrong manuals, they were doing the same exact things(downloading a manual and trying to figure it out for the 1st time) I had done before I called them. I understand you need to go over the steps, but I could clearly tell they way they were doing it that they were flying blind too, Am I off on this, It has gotten to the point that I come here for answers before I call them.