atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems AXXESS DISCONTINUED ?????????

The 5000 system is a perfect upgrade for the majority of Inter-tel customers out there. As of version 2.5 they will be doubling the digital ports from 96 to 192. The larger customers actually fit better in a Mitel 3300 with the redundant controllers and resilency. The plan is to put the Axxess cabinets on the 3300 controller and as far is I know that is still on the roadmap. We were lucky because our company had been doing Mitel for 25 years and Inter-tel for about 10 but as I see it so far it has been a perfect fit of both needs.

Upgrading to the Mitel 5000 is a nice move if your company is booming or there is a real need. Your average customer will not tolerate a vendor forcing a VoIP product on them. Currently there are over 200 Inter-Tel items on ebay- coupled with wholesalers- there is an endless supply of Axxess out there.

Will the Mitel systems communicate with the Inter-Tel? We have an Axxess and two 5200s. Eventually we'll have to replace the Axxess. I know the InterTel stuff doesn't support SIC, so they won't communicate with other manufacturers.

The Inter-tel 5000 is not the Mitel 5000. Mitel just released v2.4 that integrates Mitel 5xxx series IP phones. As you know the digital and ip Inter-Tel will migrate to the 5000.

Did you mean SIP? Inter-Tel does support it with a SIP server.

A single Inter-Tel 5600 won't replace the system we currently use. We'd like to avoid having to buy two Inter-Tel switches to replace the Axxess we already own. Mitel had said they were working on having their switches communicate with the Inter-Tel switches. That's a far cry from being able to use different endpoints.

I was told the protocol was SIC that allowed the transfer of information from different manufacturers of PBXs. I may have been told wrong.

Does anyone use Inter-tel direct to support them? We have basic support with them and they are pushing a 'total solution' now where essentially they own it and do all maintenance. It is expensive. We have techs on site that handle adds/moves/changes, but I am concerned about catastrophic outage really. Is it really worth paying that high price due to fear though? I am curious if anyone is using their direct support at all.

QSIG is probably what they were talking about dflesch. I am so disappointed in Inter-Tel I can barely stand it. I say that as dealer support is in the basement now compared to what it was before the Inter-Tel sell out to Mitel. I do mean sell out too, lame IMO. No offense to the Mitel dealers but there are alot of traditional Inter-tel dealers bailing, the one I work for included. Sad. I am not impressed with Mitel products in any way. Inter-Tel should have stayed the course, continued with the 7000, 5000 and Axxess for awhile. The 7000 smoked the pants off of anything that I have ever seen application and feature wise. Bitter, you bet.

Hey Chris...PM sent

Are the Model 8622 and 8662 IP sets on their way out as well?