Vodavi Starplus STS CO Line Issue

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Re: Vodavi Starplus STS CO Line Issue Volsdave #556648 08/20/13 04:59 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	The display says line 2 when using 2, but what does it say when you have dead air? By the way, you said in an earlier post you only have one trunk. I assume you meant to say you have two trunks, line 1 and 2. Last edited by Derrick; 08/20/13 05:01 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

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Re: Vodavi Starplus STS CO Line Issue Volsdave #556655 08/20/13 05:16 PM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	Quote system has been in place for years Obviously line 1 is no longer in line group 1. Why? I'd put my money on data corruption caused by a brief AC outage and a bad memory support battery. You need more than programming to restore your system to proper service. - Dave S. - You can never appease your ideologue opponents.

Re: Vodavi Starplus STS CO Line Issue MnDave #556662 08/20/13 06:02 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Originally Posted by MnDave Quote system has been in place for years Obviously line 1 is no longer in line group 1. Why? I'd put my money on data corruption caused by a brief AC outage and a bad memory support battery. You need more than programming to restore your system to proper service. Yep, have to agree with Dave. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Vodavi Starplus STS CO Line Issue justbill #556670 08/20/13 07:41 PM
Joined: Aug 2013 Posts: 14 Volsdave Member
Volsdave Member Joined: Aug 2013 Posts: 14	Not a great option, nobody in my area works on these anymore..

Re: Vodavi Starplus STS CO Line Issue Derrick #556671 08/20/13 07:44 PM
Joined: Aug 2013 Posts: 14 Volsdave Member
Volsdave Member Joined: Aug 2013 Posts: 14	It shows line 2 when it's dead air. Yes, 2 trunks, line 1 and 2.

Re: Vodavi Starplus STS CO Line Issue MnDave #556672 08/20/13 07:46 PM
Joined: Aug 2013 Posts: 14 Volsdave Member
Volsdave Member Joined: Aug 2013 Posts: 14	Have it hooked to a UPS. Never had a power outage of more than the UPS can last.

Re: Vodavi Starplus STS CO Line Issue Volsdave #556673 08/20/13 09:37 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	You certainly have a corrupted data base. It shows line 2 when dialing 9 but it is supposed to grab line 1. If you have not done so already you might try resetting the system. There is a reset button top left inside the unit. If that doesn't work try a cold start by powering off the system wait about a minute and power it back on. There is a risk to powering it down. If the memory battery is old and worn out you could loose programming. I usually test older systems by putting a meter on the battery and seeing if I get 3 volts dc. Last edited by Derrick; 08/20/13 09:41 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Vodavi Starplus STS CO Line Issue Derrick #556674 08/20/13 09:49 PM
Joined: Aug 2013 Posts: 14 Volsdave Member
Volsdave Member Joined: Aug 2013 Posts: 14	I did power it off and back on the first time I saw the issue.

Re: Vodavi Starplus STS CO Line Issue Volsdave #556682 08/21/13 06:44 AM
Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska	Originally Posted by Volsdave Not a great option, nobody in my area works on these anymore.. Post on here and see. Just general location is enough, no need for detailed info. I don't know what importance you put on your phone's, but it's been not working for a long time since you first posted. I'd think the service call would be worth the money. Could be someone could fix you up over the phone for a fee. Retired phone dude

Re: Vodavi Starplus STS CO Line Issue Volsdave #556700 08/21/13 11:14 AM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	Quote Have it hooked to a UPS Doesn't matter. Most of them are cheap standby models. Because you appear to have corrupted data, you almost certainly don't have a true sine wave on-line UPS or even a line interactive one. If you obtain remote reprogramming support from someone here without replacing the memory support battery, you will need to purchase a better UPS before proceeding. - Dave S. - You can never appease your ideologue opponents.