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Joined: Dec 2008
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On the I/O port of the system 9600 and Protocol = none Or are you asking about Procomm?
mjc
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Joined: Dec 2012
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When I default the system, everything is fine afterwards. When I restore my programming, it goes back to wacky. So, I'm assuming that means that something is corrupt in my program?
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Joined: Dec 2008
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That sounds correct and if you changed the Terminal type like I had suggested in previous post on both ports 1 and 2 I would say you have some corruption. But if you haven't changed terminal type I have seen in the past where someone selected (4) if I remember correctly and it painted the screen just like you were saying.
mjc
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Joined: Dec 2012
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Well I suppose I could take a bunch of screen shots and just start from scratch. If something is corrupt, who knows what else it's affecting.
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Moderator-ESI - Executone
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X/on if its an Opts terminal. BTR(?) sorry, Been a Long While since I messed with any IDS..for a printer or laptop.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Dec 2012
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I took a bunch of screen shots and defaulted the system and started from scratch. Everything else seems to be OK now, except that the VXC auto attendant won't answer incoming calls. I have the lines set to H36 in the B screen and H36 and VMS/Attend turned on for the extensions in A. When you look at an incoming call in C, it says HRNG and then just keeps scrolling through the VXC extensions, but never tramsfers. There is no incoming activity in the VXC screen. The Voicemail key does take you to your Voicemail though. Did I miss something somewhere???
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Joined: Dec 2008
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Is the forwarding screen correct in the G-Screen? I would think it would be ok if you defaulted system. What software are you running on the CPU strange that the key works but not lines set to H36 in the B-Screen. I assume the line ID's are squared up to the lines themselves? If you want send PM and I can attempt to look at it for you but it sounds like everything is set correctly.
mjc
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Joined: Dec 2012
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Eclipse 2.0.0. I reloaded the old setup that is corrupt, but works, for now. I will look through the settings again and make sure I didn't miss something on my screen shots, but I don't know what else it would be.
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If you answer a call and try to transfer it to VM does it do the same thing? Or program a line to ring directly to VM extension what is the result there. You do have LCR keys programmed on the VM extensions? If they don't have line keys that would cause problem.
Or try this. Use a dummy ACD group and program the line to ring to that ACD group. Then in the ACD group program first box to Delay 05 then next box to FDW to H36 see if that delay helps. With 2.0 you can program things like that even though full ACD features are not activated on CPU. And like I said send me a PM with call back number and would be glad to assist.
mjc
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Joined: Dec 2008
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The more I though about this it really sounds like perhaps(?) you may have forgot to subcode your line keys on the VM extensions? 300 with subcode 100 is LCR key or if all lines are in group 1 just use subcode 1 LMK
mjc
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