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Joined: Nov 2012
Posts: 3
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Joined: Nov 2012
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My customer wants to forward calls to a cell phone via the AA. During the process I realized that my software version doesn't have program #322. I figure that it is version 6.0 but am not positive. So assuming it is R6.0 can I upgrade to a version that supports the offsite call forward without reprogramming the system? There is a remote programming card in the processor. If possible to upgrade then what is the cost for software? I'd estimate 2 or 3 hours to do the upgrade, just my w.a.g.
John R. Garland
Garland Technologies LLC
479-200-7642
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
If I remember right, when you upgrade, you lose the programming. (others will have to clarify)
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Joined: Dec 2005
Posts: 9,179 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,179 Likes: 8 |
If the processor is a Partner ACS R6, upgrading would mean replacing the processor with a 5x9 R7 or R8. I believe there is a tool that will allow you to convert R6 programming to higher releases.
I Love FEATURE 00
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
If its a ACS 6 no reason to upgrade for remote call forwarding
if #322 doesn't work it must not be a rel 6
Skip
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Serving SW and West central Fl since 1984
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
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Just go to one of the stations and do Feature 59 that will tell you what Release it is....then you can go from there...
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Doesn't matter. If you don't have 322 it's not an R6 and it's not going to do what you want anyway. You can upgrade whatever it is to an R6 with an upgrade card. You won't lose any programming and it only takes a few seconds.
-Hal
Last edited by hbiss; 11/27/12 07:22 PM.
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
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Thank you for those words of wisdom hal..just trying to help the guy find out what he really had !!!!
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
to what end ? you need to be at 6 for remote call forward so no matter rel 1-5 he still has to upgrade
Skip
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Serving SW and West central Fl since 1984
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Joined: Dec 2004
Posts: 1,106
Member
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Member
Joined: Dec 2004
Posts: 1,106 |
If you do upgrade to an R.6, make sure it's an R.6.0.B. It has the daylight savings patch. Beware- I upgraded an R.3 to an R.6 with an old VS R.1 mail and AA would not transfer to ext's with DND on. It sends caller to receptionist, similar to the R.7 problem with the VS.R.5. You have to use a VM cover button, set to 1 ring.
Trump 2020
Proud 1 star member.
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Joined: Sep 2005
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RIP Moderator-General
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RIP Moderator-General
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That would be true Skip...but he doesn't know what he has...based on his original post...Sorry for trying to help him out.
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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