atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel database programming

In order to add a station, you must have an available port. The only way to add ports is to add hardware (station cards). Once a station card is added, you can configure the ports.

MSC:

First off welcome to the board.

Certainly no disrespect is intended, and you have most likely already done this but it appears you're not too familiar with this system. I would urge you to make sure you have a good back up of both the cabinet and the voicemail system. DB Studio can be less than user friendly if you don't understand the system and the help keys are written to accomodate someone who already knows the Inter-Tel system.

First of all, thanks for the replies.

Yes I am NEW to this system. I have been tasked to learn the system and add a new phone at the same time.

I have created a backup! (step #1 in programming/testing)

Is there a manual that would walk me thru the steps necessary to add a new phone? (We do have room on current cards to add the new phone.)

Thansk in Advance!

www.mcsgroup.com

The manual you want is the Administrator's Guide. You can get one for your system from Inter-Tel, but it won't necessarily lay it out in step by step pattern. Inter-Tel manuals are known for being a bit strange that way. You'll find yourself jumping around, and playing hide and seek with the answers, but it'll all be in there.

I have the following:

Axxess Administrators Guide
Axxess V9 Basic Admin Programming Guide

I got my phone added!!!!!

Awesome. I'm glad you found that manual. Sadly most of the people that come here with that problem find that the vendor didn't give them their Admin Manual. :toast:

is there a way for me to take the IP Phone, I just added, and connect it to my PC and use it over the VPN into my office? (Use it at home and still get calls on it)

:-(

How is the VPN being established? Is it established via your home PC?