atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Block incoming call

How do I get it to play an SIT tone?

Pardon all the questions, but I am a Web Administrator who happened to be put in charge of the phonesystem also.

:rofl: LMAO!!!!!!!!!!!!!!

Oh, grdnwsel:
As for the SIT tone, I took a .wav file that played the sit tone and converted it to an .r24 file. Then inserted it on the AxxessoryTalk. To do that you need to trick the system since you're inserting a file that it doesn't have knowledge of.

The easiest way is probably to do a search for sit.wav on google, then play it into the phone when you create a recording for your application. If you don't get a clean recording let me know and I'll give you the instructions on how to insert it.

UPDATE: I just found a good clean copy of an SIT wav file on my laptop. If you'd like a copy PM me an email address. I'll send you the .wav and the .r24 file.

Thank you both for all of your help. Since taking over our Phone systems. This forum has helped me more than all the manuals in the world.

Looking to Block a number, a head-hunter service keeps calling my employees!

I have one routing table setup to route the calls from my PRI to the desired applications. The "Pattern" is the last 4 digits of the DID and the "Description" the the endire DID. Ring-In Type is "Single" and then Ring-In Destinatio is the application.
So how would I apply this to block a caller ID number? Do i put the entire number in the "pattern" (area code and 7 digits withouth () or -)?

Just lookin for a little help.

Thanks, as always.
Andy

Hey Andy:

Welcome back.

The Pattern is the entire inbound CID (wildcards are allowed.) Description is just whatever you want to tag it so you'll know what it is, such as "Head Hunter."

The CRT processes from top to bottom, so you can have the headhunter's number ring to your dump box, then everything else can ring to the operator or wherever you want it.

Wildcards are:

CHAR. MATCHES
0-9,*, # Specific digits
X Any digit 0-9
A Any digit 0-9, #, or *
N Any digit 2-9
Z Digits 0 or 1
[x] Optional digits; for example, 2[13]2 matches 22 or 2132.
(x-x) Range of digits; for example, (320-360)XXXX matches any 7-digit number with an office code between 320 and 360, inclusive.
E End of dialing; the pattern will not match if any digits are dialed beyond this point. An "E" by itself in a pattern will match when no digits are received (such as anonymous Caller ID calls).
+ Matches 0 or more digits of any value. A "+" by itself will match any incoming information, including anonymous calls that send no digits.

You can find those by pressing F1 when you're in DB Studio on that screen.

So for example, 90355511XX will catch any incoming CID that starts with 90355511 and send it to the dump box. The last line would be XXXXXXXXXX and send that to the operator. That will cause any number that didn't get routed by a previous rule to go to the operator or CRA. I use NXXXXXXXXX instead as I dump all telemarketers.

Thanks for the response. I think i'm close but am not getting the desired result yet.

When i go to the call routing tables in DB programming I have 15 tables, only #1 is in use. The "Routing Key" is set to Trunk Number
My test is with my cell, When adding an entry to this table with my my cell number as the pattern (all 10 digits) and then i have it set to ring my desk phone, it doesn't work.

I tried changing the #2 table Call Routing Key to "Outside Party Number" and then entered my cell as the pattern in this table and my ext as the Ring-In destination but that doesnt' seem to work either.

As i see the 1st routing table is set to route the many different DIDs we have to their appropriate applications. (as we have 4 different recordings based on which number you call).

Any advise is as always appreciated.

Thanks,
Andy

The CO Trunk Group has to be assigned to a CRT. For instance, if I dial 222-555-1111, and that number is in CO Trunk Group 9201, then 9201 has to be assigned to a CRT in both the Day Ring in Type and the Night Ring in Type. That's how it knows what table to process. If you already have the lines ringing into a CRT, then you'd make your entries there.

I was having a little trouble understanding what you typed above, so if I may have answered a question other than the one you were asking. If so, sorry.

Sorry to keep bothering on this issue...

I've got CRT 1 linked to the CO Trunk Group for my PRI, so I now know that whatever i do must be done in CRT 1.

When i enter my fill 10digit cell number into the pattern and leave it as ring-in type single and change the Ring-In destinatio to 138 (my ext) when i try to make a test call from my cell i get the normal recording, not sent directly to my ext.

If i change the ring-in type from single to collected digits i lose my Ring-In Destination.

Any advice again is appreciated.

Your post at 8:16 today is what you need to do, but you need to ring TG to this CRT2 and have it then with no matching go to CRT 1. Do this and it will work.

Makes Sense,
I set the TG to ring CRT2. Int CRT2 I put 2 entries + and E both pointing to CRT1.
Before these 2 entries i put my cell number and pointed it to my ext. Still when i call on my cell i get the main recording.

I must be close.
Is there something else i need to put into the pattern besides just the 10 digits of my number?

Thanks.