atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Block incoming call

Andy why don't you try a phone other than your cell. It shouldn't matter, but perhaps the cell provider isn't transmitting the CID correctly.

Also, just as a test, let's see if CRT 2 is really the one processing the call. For just a moment, change the other two entries in that table to your extension as well and see if the calls go there. Also, are you direct entering your extension or browsing and selecting it? If you're direct entering, try browsing to it. If all calls don't end up at your extension, then you're still processing off CRT 1.

I confirmed that CRT 2 is processing the call.

I also tried another number, landline and it's still not working.

Is it something with how the PRI DIDs we have are setup? I see that all of them are only entered as the last 4 digits in the pattern.
Ex. we have a number 4015551234 as a did 1234 would be the pattern.

Could this have something to do with it? Could i send you some screen shots of my DB screen forf the CRTs, maybe something will jump at you.

if not i'll have to just forget it for now - I don't want to waste your time on something like this. I do appreciate the help you've given.

It sounds as if it is not ringing to CRT2. Please check your ring in destination under the trunk group and verify that it is CRT 2. CRT 2 should be set to outside party number, and will need to be either 7 or 10 digits depending on your area. The destination will be your extension number. It should work fine. I have done this many times.

Andy how did you confirm that CRT2 is processing the call? Did you have all the entries point to your extension?

Also, I know I mentioned this earlier but the CRT processes from top to bottom, so make sure your head hunter entry is at the top of the list.

Feel free to post screenshots here in the thread. Maybe one of our gurus will spot something we've missed.

AH HA! Got it. Thanks for both of your responses!

I didn't have CRT2 set to outside party number. Works great now.

Next step is where should I have "blocked" calls ring to? Should i just create a new application with no recording and have the timeout hangup?

Thanks again!

I have mine go to a CRA that plays the SIT (Standardized Information Tone) followed by a copy I made of the CO recording that says, "You have reached a number that has been disconnected or is no longer in service........" It plays the entire CO message then hangs up on them.

Ok guys, I realize this is beating a dead horse, but I need the Kindergarden version of how to do this. I am using DB Programming 8.2. If I want to block the number 410-123-4567 from calling anyone in our phone system, what do I need to do step by step?

Thanks

Hi jonathanr. First, welcome to the board. As for your step by step request, without seeing your system to know more about it, that could be a tricky request. Essentially what you want to do is have your trunks ring into a Call Routing Table. Then set up the table. F1 in DB Studio will give you the info on setting up the table, but it may be more than you want to tackle if you're not familiar with the process. If you do want to give it a try, your best step by step will be in the manual as you'll get screenshots and other diagrams that you wouldn't get here.

Feel free to post specific questions if you need to though. You might also consider contacting one of the Inter-Tel mods to set it up for you via remote programming. I'm not sure what the hourly rate would be, but it wouldn't take a tech very long to set it up. I think both bullcube and DnRComm offer remote programming. RCA is currently on vacation.

I am having an issue where someone is pocket dialing over and over and over and was looking for a solution instead of going through our provider. Great Idea!