|
|
|
|
Joined: Mar 2009
Posts: 24
Member
|
|
Member
Joined: Mar 2009
Posts: 24 |
I have an IP site which to have a small ACD Queue as a patient question\answer switch board. They would like to have a executive phone to have the view into the queue like at our main location. My question is does Telrad make a IP executive phone? If not is there a work around for this issue. We received one computer view with the Novae and that is being used.
Please let me know
Lee
Lee
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2005
Posts: 274
Member
|
|
Member
Joined: Feb 2005
Posts: 274 |
There was not an executive IP phone made, other that the iPicasso. But I don't think it will work as a supervisor station, just a regular ACD user.
I never ran into that issue, so couldn't tell you if there is a work around for that. Maybe a third party remote access to the Novae view computer. There would be a slight delay in real time though but may work.
TG
|
|
|
|
|
Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
|
|
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Never ran into this either. You may be stuck with what you have.
|
|
|
|
|
Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
|
|
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Another thought. A hosted provider may be able to take info from your main site and give you what you want at the remote site. I've seen this done with other systems.
|
|
|
|
Forums84
Topics94,402
Posts639,362
Members49,808
| |
Most Online5,661
May 23rd, 2018
|
|
|
3 members (justbill, Toner, SamL),
118
guests, and
27
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
