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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
One site with 125 in house users, 4 work groups, 10 softphone users and 20+ work at home agents and about 30 routepoints.
Took me 4 days start to finish, including setting all stations and training the clients.
I expect to become more proficient, but for my first one I have to say I'm impressed with how easy it was to setup and implement.
This will definitely not be our last Shoretel sale.
D
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Jun 2004
Posts: 1,367
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Joined: Jun 2004
Posts: 1,367 |
Gratz. It is a nice easy system to work on. I am glad it went nice and easy for you.
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Joined: Dec 2005
Posts: 818
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Joined: Dec 2005
Posts: 818 |
Great to hear! We love it too. For the at home agents are you using Office Anywhere or VoIP telephones at the homes?
Steve
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Great to hear! We love it too. For the at home agents are you using Office Anywhere or VoIP telephones at the homes?
Steve They already had Sonicwalls at their homes from the previous IP phone setup, so we are just using the standard 265 sets.
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Are you still happy with it. Have you had to go back much.
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Joined: Jun 2005
Posts: 2,714 Likes: 7
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Joined: Jun 2005
Posts: 2,714 Likes: 7 |
Shoretel has a nice, easy to use interface, but is very complex under the hood. You should see how many log files are generated in one day.
I just say this because as well as the system works, when things don't go exactly right, like an upgrade that went terribly wrong and the customer is completely down, you will really appreciated their tech support. I would encourage you to have your customers keep up on thier Shorecare.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Are you still happy with it. Have you had to go back much. I've been back once. Customer bought 30 additional 265 sets and has been adding them themselves here and there. Seems to be a pretty easy system for the client to admin. I've got two more lined up for install before the end of the year. D
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
On site putting in my 4th system. So far these have been pretty easy to implement.
Most have been over 50 users. Think I may create a setup cheat sheet.
D
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Joined: Feb 2013
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Joined: Feb 2013
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Could you share that with us Doghart when you complete it? Can always use more tips/shortcuts.
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