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Joined: Jul 2005
Posts: 14
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Have a new SV8100 install and I can't get virtual stations to ring anywhere. I have them built in CM11 and they are set to appear/ring on several stations but whenever I call one of them, I just get a busy. This system is the basic 64 port package so I am wondering if I'm just at the port limit. If so, is the ME50 + license going to fix the problem?
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Joined: Mar 2012
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when you went into program 15-07 and placed your function keys, did you also set it up on the function key in 15-09?
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Joined: Jul 2005
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Yes, they are in both progams. I would expect an open ring if it was programmed in 15-07 but not 15-09. Rechecked the numbering plan in 11-01 and 11-04 and they are correct.
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Joined: Apr 2005
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What is the system configuration? This will give you the port count.
We get old too soon, smart too late
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Joined: Jul 2005
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Its a base 64 port and they are all used. Thar is my question. So VE go towards the port count?
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Joined: Sep 2004
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Have you contacted NTAC about this?
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Joined: Jul 2005
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Not yet. Just seeing if anyone had any ideas.
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Joined: Sep 2004
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I didn't think VE counted towards port count but I could be mistaken given all the licensing changes of late. What number(s) are you using for VE if I may ask?
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Joined: Jul 2005
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8020 is one. 3000 another. They are built. in 11-01 and 11-04.
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Joined: Sep 2004
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And you have these properly setup in the numbering plan? So you have all the feature code conflicts resolved and digit 8 and 4 are set for 4? Also you have cleared out all the 3 digit numbers that existed in the numbering plans?
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Joined: Jul 2005
Posts: 14
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Yes. 3x and 8x, 4 digits, extension. Removed all the VEs in 11-04 before I added the new ones. My IP phones are all 80xx as well and they ring just fine. Apart from the vm quick Xfer I didn't see any other conflicts. Inmail stations are 30xx and no problems there either.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
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Try programming the button At the phone using the 753 or 751 service code.
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Joined: Sep 2004
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What happens if you call forward all the VE to a mail box?
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Joined: Aug 2012
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Did you program Virtual extension on a multiline telephone? Can you make any call from VE?
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Joined: Aug 2005
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My suggestion would be to temporarily delete an extension and then try to program a virtual. If it works, you have a license/port-count issue. If not, your problem lies elsewhere.
As I recall, other NEC systems had limits on the number of real versus virtual extensions -- I believe that the IVS/IVS2/IPS line allowed 1/2 as many virtual as real, unless there were less than 2/3 the number of licensed ports in use, or some such bizarre formula.
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Joined: Jul 2005
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Well, I deleted all the virtual programming, rebooted and rebuilt my VEs and trouble cleared. Pretty sure I had already done that, but I must have missed something.
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