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Joined: Mar 2009
Posts: 183
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Member
Joined: Mar 2009
Posts: 183 |
There is another part to do after you set it to hot line. You have to tell it what you want it to pickup. CO line, CO group, intc, flex key. I always use co group.
David
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
Which leads to my complaint with the sbx. You cant change the co group to pick up l1->l2->l3 and so on. How hard is it to give us this option. I've had to put lines in systems in reverse order to trick the thing into doin what I want.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
You cant change the co group to pick up l1->l2->l3 and so on Vodavi was always that way. The reason was to prevent glare.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jul 2011
Posts: 317
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Member
Joined: Jul 2011
Posts: 317 |
But it will let me do round robin type of deal, and will let me pick up line 1, then next time line 2, then next time line 3, etc etc. So there's no real reason to not put 1st to last all the time imo. DX has it. Wave has it. Avaya has it. Just annoying because if you send the last line CID out which many people with copper will have, then someone calls that back, and the system is idle line picking off the last line, dun dun dun, busy.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Any Telco worth its salt should be able to spoof any line to show any number on outbound CID. Using first to last trunk group selection just to avoid any number but the main number showing up only works as long as line one is free...think about the law of averages here.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jul 2011
Posts: 317
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Member
Joined: Jul 2011
Posts: 317 |
Yes telco can do it but that's not the point and makes ID a pita. And yes if line one is busy then of course it'll hit line 2 on the ilp but if they have say 8 lines then that's 6 more chances for the call to come through when someone hits the callback off their cell...it's ok not bent out of shape about it if the customer uses speed dials heavily or insists on als then i just reverse the lines, just have some customers that cant comprehend why it says line 9 when they pick up line 1 ^_^.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Here is what you do for a workaround. Put line 1 in group 1 and all the rest in line group 2. Then set override first line group option to enable (pgm 161 flex 3 plus 1). That way when you dial 9 you will always go to line one first and the rest of the lines in group two will only be selected if line one is in use.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Or just reverse the order and rename the lines.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jul 2011
Posts: 317
Member
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Member
Joined: Jul 2011
Posts: 317 |
Yeah I do reverse the lines and type up the flex button keys accordingly but you can't rename the lines afaik could be wrong though.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
CO Line Attributes II. Program 142. CO Line Name Assign. 12 characters max.
- Dave S. -
You can never appease your ideologue opponents.
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