atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems weird voice mail issue

We recently installed an SBX with vm and all the calls are front ended. Occasionally, the caller will hear "your time has expired" before the menu plays. I know its strange but I have heard it. We have had some issues with the auto attendant since install, thought we had it nailed down. Anyone have any experience with this one? Thanks

time has expired before the message is very odd never heard of that. try doing a flush on it and re-recording and see if it persists, what other issues?
vm is pretty cut and dry you just assign it to the lines as which mssg you want to play and then edit the ccr accordingly.

Agreed, we have never had problems with the vm before. When first installed: all calls front ended by vm and digit 1 would direct calls to recept. 5 lines so if recept was busy they wanted a 70 second ring time (second call notification)before forwarding to vm box. Had all kinds of problems, timer adjustments and still every once in a while we get that "your time has expired" thing. Tech support is baffled, us to. This is very simple voice messaging application. Back there today to try again but I am beginnig to think there is something wrong with the vm card.

Oh ok yeah at worst I'd change the vm then the cabinet and see if it persists. Some things just aren't explainable with this stuff we had an sbx that would do weird stuff with vm tech came out on it and they couldn't figure out what was wrong either so we put an fx in instead lol.

This is a timer issue not a bad vm card.

Derrick is right. This is a normal condition and I have often heard it prior to having all my settings completed.

I don't see how it could be if it intermittently says it at the beginning of the greeting. Any elaboration?

I'll have to put my thinking cap on since I'm still learning the SBX, but it may also be related to DISA. All I know is it drove me nuts that I was missing something on my first 2 or 3 installs and now I don't remember exactly what it was. I have another install next week and I can play with it then unless Derrick, Dave T., Bill W., or someone else remembers the exact specifics of it.

Thanks guys. We have adjusted the timers, 24 and 56 per Vertical tech support, issue still persists. Getting the "your time has expired" before it hits the menu greeting is a bit troubling. We now also have phantom calls ringing in and creating, if you can believe it, an Orange LED, it rings two ext's 100 and 101. Interesting in that 101 is not in any ring program, nor is it an overflow or delay from 100. I saw the Orange LED, pretty strange. Thought it might be a voltage issue on the dial tone, checked the voltages, seemed within spec. At this point, we are I guess looking at a possible data base corruption although I dont see how. We are going to back it up, re-initialize and hope for the best. I have to say that this is a very simple application and having to adjust all these timers to have a call ring to the AA and then go to a receptionist is not good. Spent way too much time on what should have been a simple install, but in todays world, there are no simple installs. Customer has been patient but I suspect if this doesnt fix it, I will be pulling this system and putting something else in. Thanks for all the input

Vertical support hasn't been any further help? It really is one of the settings but I just can't recall which one I had been overlooking when it happened to me. All I remember was intense frustration. First, because I couldn't easily figure it out. Second, because it just didn't follow what I thought were traditional rules. If I can, I'll explore it on my in-house system. Are you handling calls using ring group 620?

We have found the CO gain settings in the SBX can affect how the SBX interprets line conditions/noise as digits.

If defaulting it doesn't seem to make a difference and tech support is baffled by it after putting it on their bench tests they may send someone out, that's what happened with the one we had that was going haywire for no reason.

If you are using single digit dialing change the keystrokes of the CCR so that the first digit of any selection is not the same as the first digit of an extension. (this prevents time out messages after the greeting has played not before). Check timer number 47, the optimum time is 4. The timer for 30 should be set at 5.

Derrick,

So if keyaction 1 goes to extension 100 are you saying to change that key action to a different digit going to ext. 100? That answers one part of it. The more confusing part though is the night message. When the system is in night mode, inbound callers sometimes hear the "your time has expired" before the menu greeting. Will timer 47 and timer 30 address that? Thanks

MN Dave
I do not believe that we are using Ring Group 620. I believe that initially we were but we took everyone out on advice of tech support. Of course I would look at the system remotely but I cant get in on the modem. Thanks

It could be something as simple as you have too much blank space recorded at the beginning of your night greeting or you don't have any action set for the CCR time out option. Set it for something like call drop or repeat the menu. Sigle digit dialing....if you have 1 going to an extension like 100 "dial 1 for sales" change it to a two. Leave the one as the first digit of an extension only. Single digit dialing uses a timer to distinquish between a "1 for x" or extension 100.