atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems weird voice mail issue

We have found the CO gain settings in the SBX can affect how the SBX interprets line conditions/noise as digits.

If defaulting it doesn't seem to make a difference and tech support is baffled by it after putting it on their bench tests they may send someone out, that's what happened with the one we had that was going haywire for no reason.

If you are using single digit dialing change the keystrokes of the CCR so that the first digit of any selection is not the same as the first digit of an extension. (this prevents time out messages after the greeting has played not before). Check timer number 47, the optimum time is 4. The timer for 30 should be set at 5.

Derrick,

So if keyaction 1 goes to extension 100 are you saying to change that key action to a different digit going to ext. 100? That answers one part of it. The more confusing part though is the night message. When the system is in night mode, inbound callers sometimes hear the "your time has expired" before the menu greeting. Will timer 47 and timer 30 address that? Thanks

MN Dave
I do not believe that we are using Ring Group 620. I believe that initially we were but we took everyone out on advice of tech support. Of course I would look at the system remotely but I cant get in on the modem. Thanks

It could be something as simple as you have too much blank space recorded at the beginning of your night greeting or you don't have any action set for the CCR time out option. Set it for something like call drop or repeat the menu. Sigle digit dialing....if you have 1 going to an extension like 100 "dial 1 for sales" change it to a two. Leave the one as the first digit of an extension only. Single digit dialing uses a timer to distinquish between a "1 for x" or extension 100.