atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX Idea

Probably could be solved by starting an SBX installers group...similar to a Wiki page but hosted on someones ISP or server. Authorized installers could get permission to join the forum/group and interact with other dealers and share info and ideas.

Z-Man wrote:

"Its funny you should mention this. I suppose I have never really considered paying anyone for something I am supposed to know how to do."


You are so right, it's almost embarrassing, but until I am comfortable with the system, I would definitely not think twice about outsourceing the programming to this site or whatever site is available. Or like "Rather Be Fishing" said, maybe start a SBX installers group / page. I don't know, but I think this could work somehow.

There is an offline tool. I have used it the last couple of days and found some problems with my recent install I needed to change. However, I would not use it to program, just view. The tool is 3.0 not 3.5. I have heard that a new one is on the way but who knows when. Everything is sure a work in progress right now.

This idea of providing programming dnl/usr files is an interesting one. I think we should pursue it.

I think having an SBX installers group has value also, but I'm afraid that it would be mostly at the expense of Derrick's hard earned experience!

Maybe if enough installers got together it would benefit Derrick more than you think. ($$)

I am willing to take this on even without an offline program. I'll just use an SBX. I sure know how to download and email attachments!

Question is Derrick......What is that attachment going to cost?

There are two senarios that we have discussed. 1- A place on this site or any site (I suppose)that any of us could upload a certain type setup, trying to cover as many type set up's as possible, that would be free for technicians only to download.

2- Posting a certain application needed, and the first tech to respond would get the job charging a fair fee that both parties can agree upon.

I say both scenarios would be an awesome addition to this site, I'm just not sure about how to make option 1 work. We need a website guru's help on this one. That I am not!

Not to be rude but comon
A: having someone else do the work doesn't help you when you're installing in the field and you run into a problem that you should know, you will learn nothing
B: no matter what the customer is always going to want something changed or the way they wanted something is going to differ between time of pgming to time of install.
I can spout off the whole basic pgming of an sbx that's un-networked right now in 3 minutes but beyond that you need to learn the system if you're installing it so you're not wasting tech services time asking dumb stuff or most importantly wasting the customers time.
If you guys want I can type up the install process I throw on every basic ksu before we get out to the field and tailor it to the customer will be awhile before I get time though.

dtcd21... For the most part I agree with you, but... Unlike many techs on this board, we have only been selling the SBX for a couple of months and don't have the knowledge of how the SBX has progressed from the beginning. For instance, the first version of the SBX is quite different from the latest version, yet the documentation that I see still seems to reflect the original system. For example; In the beginnging the Vertical video's show you to set up hunt groups to make multiple phones ring, yet in the latest version, hunt groups aren't needed to accomplish this feat. If I were fortunate enough to install an SBX 3 or 4 times a week, I would know it a lot better, but I am not a large teleconnect, so it's more like 1 every 2 weeks and it is hard to remember every little thing when you don't do it every day.
As far as tying up tech support goes....that's their job. Give me back my STS platform and they would never hear from me. I would LOVE for you post your installation process on the SBX though.

Making multiple phones ring. CO line ringing does not require hunt groups. DID numbers ringing on multiple phones do...so I guess this helps to show that the database idea may help a lot.