web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2005
Posts: 349
Member
OP Offline
Member
Joined: Jun 2005
Posts: 349
i have a call center we are looking at replacing and they currently have polycom 650 SIP phones and we are looking to but an IPO with 9620c. i am having a hard time finding what the pro's and con's would be and what features they would not get with staying with the 650s. any thoughts?
thank you,


Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Nov 2004
Posts: 2,698
Member
Offline
Member
Joined: Nov 2004
Posts: 2,698
Hello Martin,
You should be able to make a google search or go right to www.polycom.com and pull up a technical sheet on both models, thus finding the difference.

Rhonda


To Succeed in life, you need three things: a wishbone, a backbone and a funnybone. ..Reba McEntire
Joined: Jun 2005
Posts: 349
Member
OP Offline
Member
Joined: Jun 2005
Posts: 349
i have done that the problem i am finding is what fetures are not supported on the polycom


Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
Joined: May 2004
Posts: 1,657
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,657
Likes: 4
What system will thee phones be installed on?

Joined: Mar 2002
Posts: 411
Member
Offline
Member
Joined: Mar 2002
Posts: 411
The features of the polycom phones depend a lot on what is on the backend. They can be used with nearly any SIP-speaking system.

Joined: Jun 2005
Posts: 349
Member
OP Offline
Member
Joined: Jun 2005
Posts: 349
an IP Office R6 v2


Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
Joined: May 2004
Posts: 1,657
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,657
Likes: 4
I would do the 9620. Technically, IP Office supports the Polycom phones, but Polycom does not support the IP Office yet.

If you watch all the cool videos on the Polycom phones, they can only utilize about 20% of the functionality that they are capable of.

You need to ask your self, though, what features do you need. If you are the tech installing them, you will want the 96xx series, as these will be easier to deploy with a large qty of phones....

Joined: Jun 2005
Posts: 349
Member
OP Offline
Member
Joined: Jun 2005
Posts: 349
update:
after bleeding all over the polycom phones the customer decided to take my origanal recommendantion and we put in the 5610 and wow it took a whole 15 minutes per phone (firmware update and stuff)andf the price difference was close to nothing.
leason learned? if you have a gut feeling about equipment a customer wants to use and you are not 100% comfortable with it push for what you want and need to do the job or walk away.


Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
Joined: Sep 2010
Posts: 2
Member
Offline
Member
Joined: Sep 2010
Posts: 2
I'm with mongo5150 on this one. For future reference it's best to go the 9620 route. But i'm glad the 5610 worked out for you.


Speak to South Africa's leading Polycom distributor.

Moderated by  hitechcomm 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,228
Posts638,533
Members49,751
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,315 Shoretel
186,889 CTX100 install
186,035 1a2 system
Newest Members
Housetech, MeganH, daob_sa, On Hold Concepts, TS Comm
49,751 Registered Users
Top Posters(30 Days)
Toner 8
Yoda 7
dexman 7
Who's Online Now
1 members (dexman), 83 guests, and 33 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5