atcomsystems.ca/forum Forums Other TDM Phone Systems Shoretel Telephones & Systems Shoretel

Sorry for the delay. All packets loss are over my local LAN. Oddly enough, I just upgraded to ShoreTel6 last night and so far no packets loss...yet.
My ShoreTel vendor has been advising me that separation of data and phone line will solve my issues.
I have 3 ShoreGear-120/24 Switches.

For those that are thinking of upgrading to ShoreTel6, don't do it yet. I'm experiencing a lot of little glitches since the upgrade last night.

Not trying to be a smarty here but, what's the point of VoIP if everything is seperate?

That's what I asked when Cisco started requiring separate phone and PC drops.

I think Cisco is looking to isolate ethernet powered ports to non powered ports so that the current load on the 48 port blades can be distributed for ip telsets or ip sets can use their own power supply dongle and not rely on the powered blades . So I think the powered inline ip phone to desktop is overloading their 48 port blades .

I have not investigated it lately but I recall reading that the newer Avaya IP switches could handle more traffic than the TDM switches. So there is a reason to have an IP switch other than just being able to save some money on circuits. Still have the problem of too many eggs in one basket. And with most data networks, the basket has a hole in it.

Richard

There is considerably more capacity, features and easy of use in an IP solution. I do not intend to direct my voice traffic over the internet, still using a T1, at least initially. The IP solution is integrated with Outlook, Offers users PC control of the phone, MAC are easier, the phones features follow you if you wish and the system is easier to manage. At least those are my reasons for making hte switch. Some of these things can be done with traditional TDM PBX's but it is not as easy to do.

Shoretel offers a complete solution that is receiving very good reviews. It is more expensive than some of the other solutions available but it also seems to be more robust and mature a solution.

I went to the ShoreTel web site and downloaded the IPT Guide offered there. Got a call this afternoon from ShoreTel. I'll talk to em and see what's up.
Here are my considerations:
1. 10 year old Avaya G3r. It's an old software release (7) But it works well and I anticipate it will do so for a long time.
2. We have 250 digital phones and almost 500 analog ports.
3. Could not use existing voice wire infrastructure.
4. Don't have voice cable where all the phones are.
5. Most of the existing data cable infrastucture is sub-par.
6. Existing LAN/WAN ehhhhhhh. Not so stable.
7. The existing phone system is paid for. I can't empasise that one enough.
8. But, there is the expensive maintenace contract with Avaya. $4k a month.
9. Have to retrain everyone how to use phones/voicemail.
10 Would I be more valuable in the marketplace knowing Avaya or ShoreTel?? I think Avaya.
Not sure I can justify trashing a working paid for system just to have the latest technology.

Richard

PS To upgrade the existing switch would cost about $180k.
I have NO idea what it would cost to put in a ShoteTel.

Your 500 analog ports are the killer. 5-1 ratio on IP phones to ports. 1-1 for analog.

Richard: Your experience with this is priceles for this board. A lot of real world issues that could make or break, not only your next phone switch deployment, but your pocketbook as well. You represent the gray area. Keep us posted.

PB,
Like royb said. the excessive packet loss is a bogus reporting error. Do you actually experience problems or just show a report that states 'excessive packet loss". Shoretel is aware of this mis report and should have it fixed soon.
Paul.