atcomsystems.ca/forum Forums VOIP Phones & IP PBX 3Com Telephones & Systems 3com NBX V3000 Call routing issue

i own a 3com NBX V3000 and I have been with the same telco carrier for the past 5 years. This year I decided to change to AT&T since they offered me a better deal. Last week was the turn up. All numbers and DID's were ported so I assumed there would be nothing that I need to change in the phone system/dial plan. Well apparently I was wrong. After the port the phones no longer rings with the main # is called. Instead the auto attendant answers. When calling all other DID's, the calls bypass the auto attendant and ring on the necessary phones. My question is how do I bypass the attendants when the main phone number is called and have all the phones in the hunt group ring just like all the DID's. Anyone's assistance is greatly appreciated.

I also posted this on the HP support forums See link below.

https://h30499.www3.hp.com/t5/NBX/3com-NBX-V3000-Call-routing-issue/td-p/5428723

In looking at your dialplan it looks like you are just looking for 4 digits in the dial plan. You could change the table to accomodate more digits in the last table it says:

PreTranslator Create 1 4Digit DDI 3Digit Internal
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 1 1 1
PreTranslatorEntry Create 1 2 2
PreTranslatorEntry Create 1 3 3


You could change these so that it spells out the DID numbers to accomodate the carrier. You could change as follows:

PreTranslator Create 1 7Digit DDI 3Digit Internal
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 1 1 xxx2251
PreTranslatorEntry Create 1 2 xxxxxxx
PreTranslatorEntry Create 1 3 3


listing out each of the DID numbers. You then would also have to define where they go to as follows:

/ PreTransId Entry OperId Operation Value
/ ---------- ----- ------ --------- -----
PreTranslatorOperation Create 1 1 410
PreTranslatorOperation Create 1 2 (extension to direct call at)


Just make sure that you keep the numbers in the first table 1, 2, 3, 4, 5 etc so that they match the pretranslator ID so 1 to 1 and 2 to 2 etc.