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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
Bottom line is if you hook up a caller id unit and all works, it is an x-blue problem, not a carrier problem.
Walter Most stand alone CID units will work even if the CID timing is off or there are embedded nulls in the data stream. MANY phone systems will not. I've been down this road a number of times and forced the carrier to bring their equipment within BellCore specs. --Bill.
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Joined: Jul 2003
Posts: 337
Member
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Member
Joined: Jul 2003
Posts: 337 |
Know this is an old post but thought Id share the experience I just had with CID on an X16.Customer reported that CID was sparodic to non existent after a year of working fine.Did the usual, test calls on each trunk, CID was ok from the phone co(Cox Cable), rebooted system, etc,etc,etc.Finally talked to an engineer and explained my problem. His first question was "Is system plugged into a surge protector" I said yes as well as the LEC.He told me to plug directly into wall.I was a bit skeptical but tried it and he was correct.CID worked fine after that.Dont think Ill forget this one.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Weird. The only time I ever had trouble with CID I had to reinitialize the x16 KSU to restore it.
Last edited by MnDave; 01/11/17 01:58 PM.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jul 2003
Posts: 337
Member
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Member
Joined: Jul 2003
Posts: 337 |
Yeh, I tried the reset several times, no good. Theres only one bit in programming which turns CID on or off for each ext. Telco was sending info so I was ready to try anything.Have to admit I was a bit skeptical when engineer told me that. This wasnt an XBlue engineer by the way, he was with Telco Depot where the system was purchased and it was out of warranty.Another thing that occured to me afterwards, this was a 100+ year old house, may not have even had a 3rd wire ground although the outlets were 3 prong.
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