atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems Making a backup copy of our VXC on IDS 228 system

I have attempted to make a backup copy of the entire hard disk using Ghost. The backup HD will boot to DOS, but when it attempts to launch the VM software it gives a message indicating the VM software is no longer registered. Any helpful hints to get the backup HD to work. Also should we have had the install disk for VM software when we bought the phone system?

pm sent

If my memory serves me right there is some file that will not copy over using that type of process. I forget what file the is that doesn't get copied.
Will look to see if I can find that info but maybe someone else will advise.


Not many systems out there were left on site with the system disks.

Thanks frodo_35 and mc601 for taking this problem on. mc601, It will be interesting to see what info you can come up with.

Jeff9999

you can copy the files accept one. Once the hard drive changes the serial number changes and the software fails.
you can contact me and I will fix this for you, this is how I make people happy and fix their problems and maybe make few dollars. Call me when you can. 2033955027. Joe.

Thanks jjmaly.

I was kind of suspicious that this was the case about the drive serial numbers. Our old vendor (they stopped doing service since they wanted to sell/strong arm us into a new Voip system)who was servicing our system thought there was no way to do this. Is it ok to send you a PM to get a quote on your service rates?

Also I would like to discuss the "ACPU Battery issue" as I was told that if it goes bad I lose all my prgramming, of which I have a 2 year old backup of, but more importantly my features, which I was told could not be re-activated since Mitel isn't interested in doing anymore.

Jeff9999

I replaced the battery in my 108 and with the strategic placement of a pair of jumper leads, was able to maintain the battery connection while unsoldering the old one and putting the new one in, thus maintaining my programming.

daneboy330,

We're thinking along the same lines. I was considering soldering a spare battery in parallel to the old battery, removing the old battery, and putting the new one in, then removing the spare. It's good to know that if you are handy with a soldering iron (which I am) that this will successfully work.

Mitel will reactivate options last time I spoke to them. But there are other out there from what I understand that can do it as well. Of course they will charge you I would suspect. Make sure you backup the system again so you have a current copy but I'm sure you have already done that. If need help ok to send PM. Will do what I can to assist.

mc601,
I can get to the backup screen, but I'll be darned if I know where the RS-232 port is. The last time we had a backup done the phone vendor dialed in and downloaded it.

the rs232 ports are the 2 on the left of the I/o panel ( assuming you have an Older type set-up) That is where You want to be plugged into for the backup of All Telephone backups, do You have ACD? Back it up too !

I didn't need to solder anything on. I just used leads with aligator clips on them. I used the new battery and clipped the + onto the reset jumper and the - onto the first component after that side of the battery. I did have my system backed up, but thought I'd save some hassle if I could.

Brian,
Yes, we do have the old I/O panel. The DB25 connectors go to our printer on one and a Wyse terminal on the other. I'm not sure how the backups were done remotely in the first place. It sounds like it should be be done via one of the RS-232 ports. We do have ACD as well. Thanks for the heads up on that.

Jeff9999

backups can be done on the built in modem remotely, That screen is there because You would get the same message if you logged into it using the Opts terminal, but the actual data output is done thru those RS232 ports,OR Thru the Modem connection (trans99) You could unplug the printer and plug in a laptop using Pro-comm Plus and do the backup ( and restore ( if Needed) ) thru it. You may have to change the protocol on the rs232 port the printer is on( just look in the ' B ' Screen under P ' for ports Note: port 1 is on the top left of the I/O panel.

1 more thing, If You have LCR, You can back that up too. Note, we used to use ".pgm", ".acd", ".lcr" as the extension name like " Abccompany.pgm " ( without the quotes for the system programming.

Brian,
I've unplugged the Wyse terminal and have plugged in a laptop using Qmodem for the backup as I am unable to get my hands on Pro-comm Plus. The backup speed is set for 9600 as I have read in earlier posts that an ACPU card doesn't deal with the faster speeds very gracefully.

I do have LCR programming as well, but since Feb 2011 we have been forced to dial all 10 digits (like most of the res of the country) to deal with area code expansion, so we are bypassing it.

Jeff9999

Brian,
There is also the option to backup Call Accounting Memory. Do I need it as well?

Jeff9999

yes, backup everything you can, ( Can't hurt ) I dont know about Qmodem...., what software version are you running on that ACPU?

The ACPU version is 2.5.1 x33

My program backup size is 728,704 bytes. The same size as my last backup in 2009, but the strange thing is my backup of my ACD is much larger this time. the last time (2009) it was 464kb. This time it was 949kb. It makes me wonder who did it correctly? Me or my previous vendor?

Jeff9999

Program size is always the same. What version of add do you have? There was a basic acid (BACD) advanced (AACD) custom acs and custom plus , perhaps, you had upgraded the acid since the last time you backed it up?

( dam auto spell checker , )

Your copy is correct. It most likely didn't complete last time if they were doing it via the modem and they may not have noticed. Pgm is usually 712K and ACD 949K

Brian,
The features on the phone system have stayed the same since we bought the system in 2000. the feature is AACD15.

I was beginning to suspect what mc601 has confirmed for me in their last posting that the vendor may have not noticed the ACD backup had not fully completed.

My pgm ended up being 712k and the ACD was 949K.

I have searched the Internet to either buy, beg, borrow or "find" (wink, wink) a copy of Procomm Plus, but Qmodem Pro for Windows (which can still be found on the "Net") seems to be working for me.

A big thank you to nonameyet, mc601, and daneboy330 for their help on backing up my IDS 228. I still need to contact jjmaly about helping reactivate my copy of the VXC drive.

Jeff9999

If you are going to screw around with the hard drive, you might as well just switch it to a flash drive and then not have to worry about it. jjmaly can hook you up with one of those.

AACD15 = Advanced ACD 15 seat licence

You should always do the backups. system and acd files will never change in size.
ACD is larger then system backup.
If you need to update your battery on the CPU, you will need us to reload your OPTIONS.
this can be done after hours or on weekend.
do this sooner then later, because next time you turn off your system it will not come back up.
I see this every other day, because I get the phone calls to reload the options.