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Joined: May 2001
Posts: 175
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Joined: May 2001
Posts: 175
Hey fellas I am trying to assign features to keyset buttons speciffically I need to program a Voice Mail key.... I have connected and have the voice mail system working however when I leave a message there is no light illuminating on the phones so I assume you have to program one of the keys as a voice mail key. The Protege manuals I have I am unable to find a list of codes that define the buttons. As always your help is greatly appreciated in this matter.

Respectfully,

THE FLdiver

Joined: Jan 2008
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Depending on which Protoge...and which phone its feat #3, pick the button, press chg, then feat 64 then save.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: May 2001
Posts: 175
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Posts: 175
Hey Derrick thanks for the quick response it is a CTX Protege with the ProtegeVoice voice mail. One more quick question how or can I make it so if you dial an ext while in the Auto Attendant that it goes straight to voice mail? Again all input is greatly appreciated. And does anyone have the list of different feature key codes? I have and install manual but I cant find a list of those codes. Im guessing I could assign a button as DND and that would get calls transferred to go direct to VM.

Thanks Men
FLDiver

Joined: Dec 2007
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Quote
Originally posted by fldiver:
One more quick question how or can I make it so if you dial an ext while in the Auto Attendant that it goes straight to voice mail? Again all input is greatly appreciated. And does anyone have the list of different feature key codes? I have and install manual but I cant find a list of those codes. Im guessing I could assign a button as DND and that would get calls transferred to go direct to VM.

Thanks Men
FLDiver
The easiest way is to have Preset Call Forward under the condition of DND set to forward to the Voice Mail UCD group.


Dean

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Joined: Dec 2007
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Most common feature code can be found on:
  • Page 96 of the User Guide - Display
  • Page 76 of the User Guide - Non-Display
  • pages 4-14 to 4-23 in the installation manual


Usually I set up Preset Forward to Voice Mail as:

Call Type: CO Ring
Call Status: Busy, DND, No Answer
Service Mode: Day, Night

This allows the end user to sit at their desk and either:
  • Answer their phone and the call does not go to VM
  • Let their phone ring for a set period of time and either answer the call or let it forward to VM.
  • Press the DND button and all calls are forwarded to their VM box.

And as a side note there is also Answer Machine Emulation (Call Handling - Category 4) This allows the the caller at their desk to listen to the message being left in their mailbox and the option to intercept the call. (the timer for this is set is Category 3)

Let me know if you need the User Guides


Dean

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Retired: That means I don't have a job description and I can do what I want.


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