atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Dealer Feedback - New Phones

Sooooooooooooo

Any thoughts from you guys on the new phones? ... i like the instruments themselves...

BUT ..... i hate the fact that i now have to pay $20 more per phone for my customers to be able to have 15 or 20 DSS keys....

Seems to me in a recession this is a tough pill to swallow... i can't see charging any more so in a 20 phone deal i just lost $400 or $500 of net profit... i don't like it!

Why would you eat the difference? Just look the customer in the eye and say "My cost is $20 more per phone, that's what I'll charge you".

If that's a deal breaker, then it's broken.

Carl

I would eat the difference if i don't feel there is room to raise my prices and still be competitive.

I understand what you're saying.... i guess i was really looking to see what the other ESI guys thought. I loved the 48 key phones... TONS OF BUTTONS which is what customers seem to want.... now i have to quote the 60D phones.. which are the most expensive.

I like the phones themselves... just hate to lose margin or raise price... one of which has to happen.

I too do not like having to raise the prices. It is extremely competitive here. I like the phones also, HD, Buttons, Look.
I noticed Ipitomy did the very same thing.

I was curious if any of you ESI dealers has encountered one of your local competitors (Non-ESI Dealer) selling new ESI Comm Servers?

Noooo .... have you?

I would notify ESI .... they frown on that ... unless they have signed them up as a new reseller.

ESI tech support is awesome.... it should be easy to discredit any non dealer selling ESI .. they won't have access to TS.

Any chance they are a sub?

I just turned in a bid on an ESI-600 ESI-Linking to another ESI-600 accross the street. We are the only ESI Dealers in town. There was only 2 allowed offerers to bid on this project, me and the other "new" local competitor.
He quoted an ESI-200 and told the client he was getting it through one of his "sister" companies.
I did call ESI, they acted as if they were not happy either. They asked to find out the ESI Dealers name he was getting it from and they claimed they will cut off his/her dealership, void the warranty on all the equipment and refuse tech support, and refuse to activate any license.
Today is suppose to be the day they award the bid.
It looks like he is the one going to get the job.
He did not list any sub's on his bid proposal form as requested by the clients bid spec's. So we will just have to wait to see the results.

Did you tell the customer? .... i would suggest strongly to them that they verify in writing that they will be able to access tech support from the manufacturer... and the reason why.

Then have ESI email you a letter saying you are a dealer in good standing and they will provide you support on equipment you install .... the other guy won't be able to do that.

How can they possibly buy a solution from them under those circumstances?

The regular 48 key phones will still be available to support all of the ivx platform. The 48 key back-light will be discontinued.

I just got a copy of the Email from Jason at ESI where he sent the customer a letter stating the outcome should they purchase from a Non-ESI Dealer. So it's a waiting game now to see how this turns out.