atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems ESI Hardware Manual

Hell, I'm 20 mins. from Philly! (and Certified!)

I'm in Philly.

Man, almost hate to post here, as everyone seems to have gotten a 'mit touchy, but hey, I lost a wife to a drunk driver, and a son in a worthless war - what else you guys gonna do to me.

When someone rings into our system, there seems to be a "pool" of people who can answer the phone - I guess that is the calling group.

As people come and go, the extensions assigned to them change.

Yes, I can call our local rep, and for $150 a shot each visit, they will gladly come in, spend 10 minutes on the phone and change the calling group for me, but I can't see that spending that kind of money. I'm sorry guys, but I know it's two or three keystrokes and it can be changed. Bless all their greedy hearts.

I have the installer password, and have made some mods to the system,

all what the heck, go a head and flame me. Give you guys something fun to do the rest of the afternoon

Eddie:

What type of ESI system is it?

Eddie, First I'm sorry for your terrible loss. Second welcome to the board.

While I can't help with your problem, I can suggest that you will get answers better if you start a new post for this issue. Select "post a new Topic" at the top right of this page and put your question in. That helps the search engine work better when someone else comes looking for a similar issue, and it also keeps the threads coherent.
Thanks.
Mark

Eddie, There is a difference between the original poster and yourself. He had no password, no manual and no common sense. I do find it odd you are both from Virginia.

If all that needs to be done is modifying the ring patterns then your ESI rep can do it remotely for a considerable less charge than that of location visit. He or she deserves something for their efforts. As a matter of fact any ESI dealer can if the password is known.

Try this, start a new topic with your request and if handled and worded correctly maybe something can be done for you.

BTW, My sincere condolences on the loss of your wife and son.

You would also find you get more help if you didn't come in and bash our fellow technicians. The fact that they charge for a service call doesn't make them greedy....it pays their bills and lets them stay in business!

As John said your existing installer or any ESI reseller can dial in and make the change in minutes. You should expect to pay something for this service as the tech who dials in is being paid, the phone line he calls from costs money, the laptop he uses costs money, the office he sits in costs money etc.

My guess is if you are an employee you are being paid to work for that company, why would you expect a vendor to work for free??

I really hate to pile on to this hijack, but the truth of the matter is that you are expecting someone to do something for free just because you've seen a qualified and trained technician do something well and make it look easy in the process. Because they made it look easy, that makes you not want to pay for it. The fact that they made it look easy means that they are good at what they do, which should even more-so make you want to pay them. Would you rather call in someone who doesn't know what they are doing and pay them for twice as much time than the skilled guy cost? Why punish the tech who knows what he is doing?

Justin

Well said 5years! I am quite certain that if I took a Tirelist traveling 100 mph to the temple of my hard head, when the EMT's show up I expect them to know what to do and do it fast. When I regain my consciousness I will be very respectful of their abilities an efforts and pay the bill.

I had the pleasure of assisting Eddie Mikell in his attempts to change the members of group 290. I found Eddie to be knowledgeable in his technical efforts and he also showed a great respect for the knowledge we as ESI Techs have available for those that are interested.

Shortly after Eddie posted on March 14th I decided to prove a point about the value of our abilities. I sent Eddie an email and offered him one hour of free tech support. Eddie responded by accepting my Tech Support Service, however after the changes in programming were accomplished he insisted I send his company an invoice.

To Eddie Mikell :toast: