atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems 2007 product rollout

One of the things I like about being an ESI reseller is that every year (or so it seems) there is a product rollout of some sort, and whether or not I get to attend I always enjoy speculating on what changes or additions they will make to the product line. This year the rollout will be in Dallas only rather than the roadshow of last year.

I met with my new regional outside sales Rep this week and she confirmed that there will be some expansion of the product line that will definitely make us more competitive. I think ESI has been making good use of the Access control built into the system to keep sales staff out of the R&D part of the building, because she was real short on details.

Any guesses as to what it's going to be? I have some ideas, but I'd like to here some others first!

You going to Plano? See you there!!!

Damn, didn't see this post, posted another Rollout topic... sorry! See my post, maybe we can schedule a meet up on Thursday night?

I don't know if you've been involved at all with the beta program but we've installed some interesting new products in the past few weeks.

All I can (or will) say is that it makes sense when you rollout a new product in 2006 which is the basis for all new software production (ESI-600) and it becomes painfully obvious that there are features on the 600 that should be available on different (maybe smaller) systems to allow you to sell the 600 feature set to a smaller customer?!?

OH and maybe, just maybe you've got customers that are stretching the port limits of the 600? Hopefully you do, anyway!

I think that you will also see software tweaks that make things a little more "Standard" across the line, and a web based ESI-Access, but those are just my guesses from previous discussions with ESI Sales staff.

I have to ask a question of the ESI folks here. Have they been depriving you of decent product enhancements? It seems like this "rollout" is the first major news I have heard about ESI in quite some time. I know that I don't follow as closely as I probably could, but it seems that all they do is expand their systems' sizes but other than that, it's pretty quiet. Maybe I am wrong, but I had to ask.

I gave up carrying their products some time ago since they weren't moving forward fast enough. It seems from what I have seen in posts that this is still the case. Tell me more please.

Installers Forum?

I hope that they incorporate a automated holiday schedule for the Automated Attendant. All other systems I work on have preset scheduled closed days, I have many that can't believe the system has all of it wonderful features but no Holiday schedule.

Ed:
I think ESI's product movement is quite aggressive. They rollout large scale once a year (rollout) usually in March. They offered a brand new converged product and feature set last year in the ESI-600 and from what I have knowledge of, they are continuing forward with new products that make they line that much stronger.

I don't follow ma of the other manufacturers real closely, but from what I see and hear with new products from Toshiba, Comdial and others, ESI is aggressively expanding and enhancing their line to compete with the so called "big boys". We feel like the line is easy to sell, install and use and although like any technology they have a glitch here and there the stuff simply works!

There is Holiday Mode, must be activated manually or by remote call-in.If you're talking about a calendar activated mode such as Christmas Dec-25 then no it doesn't but how would you program Thanksgiving?

John

I like the way it works now. It's simple. Set it in Holiday mode when you leave for a 3-day weekend. Change it back to Day or Auto when you return from the holiday weekend.

I like the way it works it is a good selling point to show the customer how to put it in holiday mode when we have cold weather. I feel that is a good selling point if they made it better than it would be even nicer.