atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems IDS 108 w/ acd

To answer your questions:

Is there any way to get a print out of programming to assist in a reprogram?
=Access the system remotly or on site and print each screen you need. You can also backup programming onto a PC.

On the firmware, could the phone have run for years on acd with out this issue having occurred before?
=If it was bad firmware the problem should have occured from the start

If this turns out to be a hardware issue is it the EVCM or the ACPU?
=the EVCM (expanded voice control module) controls intercom paths, system modem, etc. The ACPU is the brains of the system. You can backup entire database, defaualy system and test in default to see if ACPU. If works you need to hand type system programming, if problem still there it is posable you have a bad ACPU.

Contact me and I will try to assist you!
Good Luck!!
JJ

Thanks JJ. I tried to do a procomm trap for the programmingthe other day and the pages aren't updated only the data feilds making the trap real hard to read. Thankfully the the programming isn't to far off default. I do the default tommorrow after hours so I let you know what I find out then.

Thanks again
Kerry

Yes definitely back up the system first so if thats not it you can just reload it.What about the trunk card?Have you tried a different trunk port?Or if you remove acd from the mix do the trunks ring in OK?
With the corrupted acd database I'm wondering if this thing got hit with a surge and some of the programming got scrambled.Any thunderstorms in your area when the problem first showed up?

Yes I have programmed the trunk ports for direct ring to test and also have programed a completly seperate ACD group and new trunk port to that group with a differnt line that is not on the switch to the same effect. There weren't any stormes in the area and they are on a minute man ups but I still quized them but couldn't determine an event but it apparently occured over a weekend so I realy can't know for sure. I got my download last week. I wish I had done it earlier but this thing has been a work in progress for about four months.

Kerry

I would also try as PVJ stated; swap the CO card, or atleast ports. Also make sure the card is set for loop or ground start lines which every they are using.

Did the default. Got no love. Looking to replacing hardware, is it possible that the ACD ring generation is a function of the EVCM or is this an ACPU issue. The only thing not working on this switch is the ACD ring. Otherwise, ACD and the rest of the switch functions mormally.

Thanks again,

Kerry

simple question: Are the agent phones logged into the acd group that is sending calls to them.

Have you tried putting an 831 S 01xx where xx is the acd group number. This is a ringing acd que button.

How are your acd ques setup.

Is there remote access to this system I could get in remote and look at the programming.

Thanks for all the guys, especially the mods. It took a replace of the ACPU and EVCM (probably didn't need the EVCM but got them as a package}. This was one of those times were a lot of hours get chalked up to a good learning experience and not to a bill for the customer. But now I feel alot more comfortable with the IDS. Over the years I ve been able to learn systems if I can just get hold of a manual but I'm glad I 've found this site. I tsure beats talking to a manufacturer support tech that you are sure that you know more than he does.

TOA

Kerry

Glad you got it fixed.Is the software the same version on the the new ACPU?Sounds like an interesting yet frustrating problem you had.

No, the new was 3.0.0 and the old was 2.0.0