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Joined: Aug 2003
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too quick on the submit key.
I believe I am connecting via the 232 link on the backplane.
steve
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Joined: Aug 2003
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Do I need to set up a CCR if all I want to do is have the system greeting played, the caller select the extension or dial by name, # to get to the subscriber box number.
If there is no answer, or if the line is busy I want to have the extensions voice mail pick up.
Just wondering.
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Joined: Sep 2001
Posts: 2,340 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,340 Likes: 7 |
You don't need to set up CCR for that.So there is a serial connection from the system to the VXC card?There is a 10 pin connector on the front of the VXC card for that.If it's using it then we need to set up the RS 232 port .
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Joined: Aug 2003
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I think it is already using the 232 port.
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The VXC and EVX use the backplane to integrate with the phone system. You program voicemail just like you would a rs232 integration. It sounds like the transfer sequence is not setup on the "G: screen. Make sure you have *1, *2, *3 setup for the different transfer sequences at bottom right of "G" screen.
Good Luck!!
If all else fails, use a BFH.
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Joined: Aug 2003
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do you mean under the NA DGT
Busy DGT selections?
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Joined: Sep 2001
Posts: 2,340 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,340 Likes: 7 |
JJ,
On the early VXC card installs they used the RS232 port to integrate,that's why I'm asking about the Eclipse software as I have never really worked on it.Do you really need the *1,*2,*3 sequences set up for it to work properly?I thought it would go the the mailbox main greeting if the other greetings weren't recorded.
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Joined: Aug 2003
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I tried the *1,*2,*3 but didn't seem to make a difference.
Should there be a value in the Transfer field under VMS on the G screen?
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Joined: Sep 2001
Posts: 2,340 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,340 Likes: 7 |
shoover,
On the G screen on the phone system programming on the right hand side there is a parameter called Auto Att it should be set to N.This allows the mailbox Box# pf to be sent then the mailbox number.Do me a favour if you call the voicemail system at the main greeting and press #3001 does it prompt you for the password?
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Joined: Aug 2003
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Auto Att is set to N.
3001 has no mail box associated with it.
If I dial #3012 (my mail box) it does ask me for a code.
If I dial a * it asks me for the mailbox I want to call.
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