atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services Cabling Telephones Systems Wiring Fighting with Comcast

That is pretty much what I've resorted to doing, Arthur. I was generalizing when I said I was literally taking the splitter out and replacing it with the amp or vice-versa.

Again, I really don't have a problem with this myself. My issue is that I have an advantage over a typical customer who lacks the technical know-how to overcome this problem.

On a similar note: I just had my Verizon land line service reconnected today and they sent it to the drop feeding my shed. I went ballistic when a fax answered my main number until I realized that the fax was my own. Now granted, I can easily throw some jumpers around to put the lines where they belong, but why should I? They charged me $42.00 to reconnect my service, so I would expect that I'd be getting what I paid for. Again, I can fix it, but I'm not the typical customer. Either their cable records are wrong or they have a doof in the central office. Either way, that isn't the customer's problem (well, at least it shouldn't be).

I already know how much you like that subject! :p

Update: Well, they just got the lines put back in their proper places, but now the caller ID is gone. 1-800-VER-I......Para Espanol, marqe...... Ugh.....

Ed, just a few words. Ask to speak to the supervisor's supervisor! And/Or someone whose primary language is ENGLISH! (Primero Englisa ?) That's what gets me decent help/repair from TWC.

Comcast can afford to make an offer on NBC, but can't afford to put money into their plant?

Justin

Ed:
Got this email from one of the guys at cabletechs.org
"Its hard to overdrive analog outlets. Split off however many outlets with boxes plus one splitter port for a second splitter. So if he has
two cable boxes use a three way, then feed the dist amp from the first splitter, then a splitter for analog only outlets. Simple really, cheers and happy new year from cabletechs.org"

Thanks, Jeff. I'm not having a problem overdriving the analog outlets; it is the digital receiver that is getting a signal that is too strong when using the amp.

Again, I'm fully capable of addressing these issues when the seasons change with a myriad of switches, pads and splitters. I've been doing it for years but then again, I'm not the typical customer. No customer should have to go to these extremes to overcome issues with the incoming signal levels.

Ed -

I'm shocked! Shocked, I say, to discover that a Public Utility might deliver crummy service with no recourse for consumers.


Sam

I know we're beating a dead horse here, but
this link offers some good reading on the subject!

ed, I agree with letting Verizon fix it. If they dont have the customer records straight, then fixing problems later is just a pita, and like you said, they charged you $42 to enable a line in the switch. At least they could enable the correct circuit id with the correct features. looks like they swapped the circuit, but not the features. ha. left hand doesn't know what right hand is doing.

Why not just put a couple of attenuators in line with the digital sets.. Radio shack used to carry them, I'm not sure if they do anymore..

The "old" cable TV company used to stock attenuators in various impedance values that were in a male-female F-connector form factor. The technician (remember them?) would select the appropriate value and insert it for perfect service.