atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems IDS Port 99 question

I will send you some helpful info documents to get you what you need, but a program manual will tell you alot more.

Good Luck!!

Ok...what is the finally resolution here...I just tried to get into a 228 remotely and trans 9# did not work either.. I can only assume that the 'transfer to modem' option is set to N in syst options... any other codes/ number combos?

lets go back to the trans/con 99 .

What is the First digit of Your Exts? Is it a 3? for example 3001,3002 etc. Then Trans/con 99 will work, IF it is allowed in the Option/M screen, might be on the 2nd page depending on your CPU.

IF the exts start with any other number than 3, then You need to look at the Y/B screen to see which number got swapped with the 3...for example,in my system My exts start with 9001,9002etc, so to transfer a call into the system modem it would be trans/con 39...

Hope this helps,

also, You can program a line type 251, so that only when the system is in the NITE mode it will call directly into the modem.

Nonameyet, I'll plan on getting the ext. numbering from the customer to see if what your saying is the case..if they deviated from the 3XXX default ext. numbering. As far as the 251, accessing programming on-site isn't working ...thus Im trying to get in remotely..helping rookie out with troubleshooting.. I was planning on setting that up if I could get in. When I did have the customer try to transf. me remotely they would get a busy before getting to the second 9 of 99 .. 'transfer 9 busy.. can you conclude from that that its disabled or alternate numbering?

Nonameyet, I'll plan on getting the ext. numbering from the customer to see if what your saying is the case..if they deviated from the 3XXX default ext. numbering. As far as the 251, accessing programming on-site isn't working ...thus Im trying to get in remotely..helping rookie out with troubleshooting.. I was planning on setting that up if I could get in. When I did have the customer try to transf. me remotely they would get a busy before getting to the second 9 of 99 .. 'transfer 9 busy.. can you conclude from that that its disabled or alternate numbering?

I stayed with the 3001, 3002 and so on sequence

Guys,If the person transferring you in is using an Operators terminal then instaed of transfer they must push the second transfer key.Some keyboards may have it labelled as IVIE.
Alternate dialling can also affect this as mentioned previously as well as the option screen.

I pulled the EVX card out, attempted to remote in locally thru both port 1 and 2 on the RS232 connections, using both ProComm 4.3 and hyperterminal, no success.

I than attached an external 56k modem to a PC and attempted to dial in and transfer myslf to ext 99 and 9# (used 3001, 3002, and so on for key assignments) from both the xfer key and the button representing the xfer in the LCD on a model 160 (non operator unit) but kept receiving the busy signal after the first 9 was entered. I even tried the 39 ext. theory just for kicks, even though I never modified any program settings, but no luck.

How can you tell if the ACPU is fauly or is there something else I should check?

Rookie,If you can't connect directly through a serial port then I would say your cable pinout is wrong or you've got bad I/O ports.Try this,setup a line id of 250 and directly call that line.See if you get modem tone.250 is a direct ring the line to the internal modem.This will at least prove whether or not the modem is working.
While Hyperterminal will connect it is definitely not recommended to use,it doesn't have the emulation needed.

If you can not transfer yourself in using Tr/Con 99. It is disabeled in the "M" screen. You cnstil get transfered in, but only from the Operator station on the system. Dial 0 from any phone to find out who is the operator and have that personanswer and dial Tr/Con 99. This should work. It sounds like your RS232 ports are bad and you will need to replace the ACPU.

Good Luck!!