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Joined: Dec 2006
Posts: 31
Member
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Member
Joined: Dec 2006
Posts: 31 |
If you press 5 and the only option is the mailbox greeting it means either the EClass for the block you are logging into is set for No Greeting, or you don't have an Extension block.
If you call from an extension and get the Day Main Menu then it means either some serious programming changes have occurred or there are no Extensions built for your system. Check the Subscriber List and make sure that there are extensions for every station and mailboxes for whomever needs them, as well as extension blocks assigned to every Mailbox block.
When there are no voicemail licenses in the 7100 the symptom is that all mailbox blocks are permanently flagged Announce Only. So even if you don't have voicemail licenses you should still be able to record all greetings and get the correct greetings. I think maybe there's just an issue with your extension blocks...
---------------------- Shawn Guenther Product Engineer Samsung Telecommunications sguenther@sta.samsung.comStatements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
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Joined: May 2007
Posts: 19
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Member
Joined: May 2007
Posts: 19 |
Thank everyone for your help.
I've re-initialised the VM database followed Shawn & CIT's instruction and now everything works like it should - and it was painless to setup. Something obviously got fried somewhere along the line.
Jonathan
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