atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems VM AA - Turn off AA

Hi

I have just installed an OfficeServ 7100 system, but would like to disable the AA function so that if a call is not answered it will go straight to a group voicemail message.

I have set up the group mailbox as ext 505 and the voicemail is working fine. When callers get diverted to the extension they hear a message saying "I'm sorry that party is not available" and then they hear the VM OGM.

I have set the group type to Bi-VMS (which I think is correct) but this doesn't help and so I think I need to hypertermial in to switch the AA off.

The 7100 has a RJ45 connector for it SIO port. Can someone tell me the pin configuration for it to a 9pin D connector?

Can you tell me what I need to do in hyperterminal to turn the AA off?

Any help would be greatly appreciated.

Many thanks

Jonathan

From the type of questions you are asking you need to be trained by Samsung or have a dealer assist you. The 7100 is a new product and talking to it is different (LAN only). The SIO connector is only for Samsung Product Development or Tech Support access. To access the voicemail you will use IE. Inside the voicemail it's still the basic stuff. Record primary no-answer greetings, name, directory...

You want group type to be normal. Only your actual VM Group should be Bi-VMS.

From what you've posted, it should be working. How did you create the extension and mailbox in the SVMi? Did you use the system administration through a keyset?

Perhaps I should be clear. Ext 501 - 504 are all set to normal, ext 505 is set to Bi-VMS. Is that correct or should 505 be set to Normal as well?

What are your members for 505? If they are the extensions, it should be set to Normal. If your members are your voicemail ports, it should be set to Bi-VMS.

Put an extension, say 301, in group 505. Should be the only extension there. Set overflow in 505 to 1 sec. Make sure you have the no answer greeting recorded for mailbox 301.
In mmc 502 set no answer forward for 301 to 1 sec. In mmc 722 put an mw button set to 301 on the extension to be used to monitor the general mailbox.
Should work great.

This is sounding way too complicated way too fast. Your description is a bit vague. If 505 is a station group, then it would be normal with overflow to bi-vms group of 519. You then put rules in the vms so that 505 will route properly to either main menu or vm mbx, etc. It sounds like you have 505 ovfl to 519 then there is a mbx for 505 so that you are getting the generic greeting for 505. You have not set your routing yet in the vms.

Hi, you need to set group 505 to normal, i installed one of these yesterday and have the same problem, tech support could not give me an answer either! it doesn't work how it usually would on all other vm products which is strange.
after sleeping on it i think possibly group vm boxes will have to be entered in fwd stn menu? not sure about this but working from home today and have a 7100 here which i am going to take a good look at!

Thank you all for your help.
This is what I have set up at the moment.
Group 501 contains ext 201-204 and is set to Normal
The overflow for 501 is set to 5 sec and the overflow goes to 519 (changed from 505)
519 contains 301-304 and is set to Bi-VMS

Thats correct but doesn't seem to work on the 7100, try tech sup and see if they can set up and test it.