atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems VM AA - Turn off AA

Hi bavltd,

I have it set up and tested, if you put group 501 into fwd station menu on the vm.
eg; 501 - goto - MBX - 501
Set a key on each phone as MW501 (no VG keys on 7100)

ensure there is a mailbox for group 501 not just an extension (set it through vmadm key as is quicker)

dial 501 and watch your vm status screen to see if all correct routing.

This might be a strange question, but have u licensed the voicemail? Because if you don't it won't work.

UK may be different than the us, i dont know. But the 7100 works exactly like 7400, 7200, with 20E in the UCD respect. You need a station group set as UCD Group. Put your members in that group. Overflow and Next port to another station group. I used 518. You do not want to next port to BIVMS. 518 will be set as VMS-UCD type. Put all your vm ports in the BI-VMS group. Set MMC 607 for prompts and all out to final, etc. You MUST have a member logged into your UCD group for testing. Make sure that all logged in members are in a busy condition and call the group, you will see that after the ovflw timer in 601 expires, the call goes into the queue and will transfer to a member when it comes available. This works like a champ. This applies to all 7400,7200 and 7100 applications. It also applies to 100, 500, except that you need an AA card or proper Misc card for the AA ports and that you will use an AA type station group instead of VMS-UCD.

And sorry KX, you don't need vm licensing in the US.

I hope this helps. This is a good outline for UCD in general.

OH yeah i forgot to mention...YES, you must still use 519 for the vm and 518 will be AA. You do not want to use the same group number for both applications. wont work.

In uk, svm-i and mgi are installed on mp10 card and activated via licence key.

Hi Leemc1978

Thanks for your post. I have set up the MW501 key and have a mailbox for 501. When a message is left the light blinks and can be collected from any extension.

I'm not quite sure where to set the the fwd station though. Could you clarify?

Many thanks

Jonathan

No problem, go to the vm/aa tab and click on 'open block table'
click on 'menu' in the left hand column.
click on 'FWD STN' menu and enter the following into an empty row:
501 goto MBX 501
click on 'save & exit'

it sounds like its working already how you have set it up (same as a normal svm-i)

I am having problems all over the place as when i logged out and back in half my programming for the voicemail disappeared!!
looks to me that the software/hardware is not up to scratch yet and it may take a few months and the odd sw upgrade to steady it up.

Thanks leemc1978 everything is working great.

I agree withthe software/hardware updates. Some very strange things happen. I've found I just push the save button everytime I change something just in case.

Thanks once again for your help.

You haven't got any experience of ITP volume levels have you?? I've put another post up.

So, everything has been working fine for just over two weeks, but now the system seems to have reverted back to its original setup.

Everything seems to be the same in the VM Menu Block settings, but I thought I would delete the 502/503/504 mbx re-directs and put them back in just to check nothing had been scrambled.

Now I can't seem to add all three at the same time. I can only add one entry ie 502 Goto MBX 502. I then save and try and add the second 503 Goto MBX 503. When I save this the reloaded page just shows the 503 line and deletes the 502 entry. I know I have been able to do this before but now it just won't save all the entries.

Is there something wrong with my system, should I be sending it back, or is there something else to try?

Jonathan

Check your licence key hasn't 'mysteriously' disappeared, this seems to be a bug. if so you will need to enter license again and default vm.
it keeps dropping random bits of programming and i can't see why but its getting annoying. i have one set up with a public ip so i log in a few times a day at the moment to keep an eye on it, and its still dropping bits of vm. :bang: