web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 3 1 2 3
Joined: Jul 2003
Posts: 6,768
Member
Member
Offline
Joined: Jul 2003
Posts: 6,768
I forgot the speaker key shocked it must have been the hour.
Thanks for catching that.

I agree that the PCMMC is useless on this system.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2001
Posts: 2,349
Likes: 8
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Moderator-Executone-Isoetec, Samsung
*****
Offline
Joined: Sep 2001
Posts: 2,349
Likes: 8
Are you sure its an 18 button set and not a 12 button DCS set and you're counting the fixed function keys? Your station numbers 201-208 sound OK.But you can't assign them to a group?
And like CMDL GUY says you can use any display phone to program.

Joined: Jul 2006
Posts: 82
Member
Member
Offline
Joined: Jul 2006
Posts: 82
Yes, I am sure it's an 18-button, I can read a model number printed on the bottom of the phones! wink

I'm getting ready to go on site again and get some answers to your questions and look at some of the things mentioned here. Will get back to you and let you all know how it goes.

Thanks for all your suggestions. smile

Joined: Jul 2006
Posts: 82
Member
Member
Offline
Joined: Jul 2006
Posts: 82
Okay, here are the results (and resulting questions) from my afternoon spent on site.

First, the programming issues with an 18-button phone: The biggest one is probably lack of documentation for the 18-button. It looks like it was supported in later revisions. For instance, the book I have says to toggle upper and lower case when entering names, use key 19, when through trial and error, I have discovered it is button 11 on an 18-button phone.

The documentation also makes reference to pressing the left or right soft key to do something, when in fact it is often the center soft key that performs the needed function.

I have been able to deal with those inconsistencies between the documentation and reality. Moving on.

I finally was able to add the stations to group 501. Problem solved there.

The final obstacle I need to overcome, and cannot seem to find any reference to in the documentation, is ports vs. circuits vs. station numbering.

We wired the jacks from circuit 1 through 8 on the block. We wired circuits 9 through 12 on the appropriate terminals on the block.

However, those stations which are on the expansion card do not show a station number (presumably because it hasn't been assigned) and the phones show ":".

Because they are not assigned (presumably in the dial plan?) I can't give them names, put them in a group, etc. etc.

Can anybody shed any light on this?

Joined: Jul 2006
Posts: 82
Member
Member
Offline
Joined: Jul 2006
Posts: 82
One other thing that seems really annoying and I don't know if this is normal or not:

When you enter installer programming with TRNSFR 800, it asks for the password. Once entered, you have to enable the access, then every time you go out of programming and back in, it has to be re-enabled.

Does this sound right?

Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Member
Offline
Joined: Nov 2001
Posts: 2,500
("The final obstacle I need to overcome, and cannot seem to find any reference to in the documentation, is ports vs. circuits vs. station numbering.

We wired the jacks from circuit 1 through 8 on the block. We wired circuits 9 through 12 on the appropriate terminals on the block.")

Here is a little 411 on the wiring blocks. The P1 connector is w/bl through w/br is CO1-CO4, skip w/sl, r/bl through blk/gr is stations 201-208. P2 is a little different, skipping every other one but starting with w/bl and ending with blk/bl is CO5-CO10, blk/br through v/sl is stations 209-220. Maybe this is why some of your phones are not recognized.


("When you enter installer programming with TRNSFR 800, it asks for the password. Once entered, you have to enable the access, then every time you go out of programming and back in, it has to be re-enabled.

Does this sound right? ")

Yes this is correct, its security for the Tech. However, in system timers, you can adjust how long it stays enabled.


Rhett
Joined: Jul 2006
Posts: 82
Member
Member
Offline
Joined: Jul 2006
Posts: 82
Yes, circuit 9-12 are on terminals 27-34 of P2.

The problem was that I didn't know what ports corresponded to the circuits so I could number the extensions in the dial plan.

Finally found the table under "adding cards to an existing system" in the documentation that showed what ports were assigned depending on what expansion slot the DLI was plugged into.

So, I am happy to say that all the issues are resolved, the system is up and running correctly, the flexible buttons programmed, and the desi's printed! Hooray! Now I can send a bill. clap

Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Member
Offline
Joined: Nov 2001
Posts: 2,500
("Now I can send a bill")
Dont send your bill until you get ours. laugh


Rhett
Joined: Mar 2001
Posts: 3,869
Member
****
Member
****
Joined: Mar 2001
Posts: 3,869
Arn't you from the "Show Me" state?

You were as frustrated as a dyke on a Friday night that had to stay home and put drops up the nose of a sick goat every two hours. My Goodness.

If you were to go into MMC 501 and set KMMC to 255, you would have four minutes (yes, minus 1 second, I know) and it could have been less frustrating.

The three buttons under the screen are Left Cursor unused and Right Curson. There is no use of the middle button during programming that I have ever heard.

Congratulations, and if you had done an MMC 811 it would have numbered the 4 stations in the expansion card for you.

Happy days are here again.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Jul 2006
Posts: 82
Member
Member
Offline
Joined: Jul 2006
Posts: 82
I DID do an MMC 811 3 or 4 times, and it did NOT number the stations. Go figure.

Page 2 of 3 1 2 3

Moderated by  nameless, pvj 

Link Copied to Clipboard
Newest Topics
OfficeServ 7200 v4.60b software?
by Robert Stuart - 11/04/24 05:38 PM
CTX 100 Can't Connect with eManager
by stwtech - 11/04/24 04:24 PM
OfficeServ 7200 red flashing MC led after reboot
by Robert Stuart - 11/01/24 11:57 AM
1A2 key system A-Lead issue.
by Rupert - 10/29/24 08:01 PM
Forum Statistics
Forums84
Topics94,425
Posts639,484
Members49,821
Most Online5,661
May 23rd, 2018
Newest Members
FooF, brianorbrain, AndyW251, Dean Badelek, PCCsup
49,820 Registered Users
Top Posters(30 Days)
Toner 10
pvj 7
R4+Z 4
Who's Online Now
0 members (), 302 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0