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Joined: Oct 2001
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Joined: Oct 2001
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OK, so I installed my first modem module in a dx80 in the shop today, just to mess around with it and see if I want to start using them. Shouldn't I be able to dial the default ext. number for the modem and hear the handshake attempt? Like calling a fax number? System is new and in default. I can't test connecting because I have some modem issues to solve. I hoped to hear the right noise when I dialed the modem ext. but insead I get a "not in service". Nothing in the manual indicates that any programming is required to activate the modem. If one of you guys has a system out there with a MDM in it, could you call it and see what you hear? or maybe you know what I'm missing.
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Joined: Mar 2001
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RIP Admin
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RIP Admin
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When you transferring yourself to 199 you should hear the modem answer and get [Modem connect] [Connect succeed] then press F5
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jan 2002
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Moderator-Comdial
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Moderator-Comdial
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Joined: Oct 2001
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Member
Joined: Oct 2001
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no when I call 199 directly, or try to transfer to it, I get "not in service".
I checked and 199 is the correct ext. The board is properly seated. What else is there?
mark
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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Just for giggles due a power-up initialization and see if it comes up working.
Russ runs a local service and private tech center. [/url]
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Joined: Oct 2001
Posts: 6,160
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Member
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Posts: 6,160 |
I did that twice. There is just 1 8x16 ksu with a flash mail in it.
mark
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Joined: Mar 2001
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RIP Admin
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RIP Admin
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Hmmm perhaps a bad modem.
Russ runs a local service and private tech center. [/url]
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Joined: Oct 2001
Posts: 6,160
Member
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Member
Joined: Oct 2001
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I have another ksu here, I could pop it in that. If I knew for sure that I should be able to pick up and dial 199 and here a modem noise, I could point to the modem board. But since I've not tried this before I don't know if it should sound like that or not. I gotta think I should hear it.
mark
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Joined: Mar 2001
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RIP Admin
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RIP Admin
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yes you should hear it answer
Russ runs a local service and private tech center. [/url]
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Joined: Oct 2001
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Member
Joined: Oct 2001
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That's what I figured. Bad right out of the box new. Guess I get to spend a few hours waiting for Comdial Tech (lack of) support people to finish their coffee and crispy creams so I can get a MRA number. This is why I check this stuff at the shop and not on site.
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ESI 50.
by Gary S. - 11/21/24 07:34 AM
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