web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Jul 2004
Posts: 2
uskafir Offline OP
Member
OP Offline
Member
Joined: Jul 2004
Posts: 2
We're using a Comdial FX003 switch running VMMI software version/release 191, latest support feature set 17a, build number 17.02.00.

The problem: whenever someone calls in on weekends, this is what they hear:

"That is not a valid entry. Good morning" (or afternoon, evening, etc, depending on the time of day.

Any solutions to this? Is it really a timing issue and if so what do I do to get rid of this annoying message?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2004
Posts: 323
Member
Offline
Member
Joined: Feb 2004
Posts: 323
I am assumming that it has comdial/key voice vm attached. It sounds like a trans.txt issue and the vm is receiving digits from the switch with which it does not know what to do. Running a trace and comparing test calls to what is expected from trans.txt can clear this up.

Kerry

Joined: Jul 2004
Posts: 2
uskafir Offline OP
Member
OP Offline
Member
Joined: Jul 2004
Posts: 2
Thanks for your fast reply! I've heard that before about it possibly being a trans.txt issue, I will go into that and see what comes across and will run a comparison. But first I need to figure out exactly what this trans.txt does and what happens if I manipulate/change it.

Thanks for the feedback, but I am open to more suggestions if there are any!

Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
Kerry is right. trans.txt is a translation file, when the system hears digits it translates those digits into an action. It's well explained in the manual which is available on line. Click on manuals above.
mark

Joined: Apr 2004
Posts: 731
Member
Offline
Member
Joined: Apr 2004
Posts: 731
one other thing to look at is what routing box answers on the weekend. If it is different then the others that answer during the week. It may be as simple as going to the routing box that answers andput is own number into the digit 9 field.

example: if its routing box 801 in option 9 in should say 801.

Let us know what you find out.

Joined: Jul 2004
Posts: 23
Member
Offline
Member
Joined: Jul 2004
Posts: 23
I get the same response whenever I dial into voicemail from any station: I sorry that is not a valid entry....If you know your party's extension.........??
Quote
<font face="Verdana, Arial" size="2">Originally posted by uskafir:
We're using a Comdial FX003 switch running VMMI software version/release 191, latest support feature set 17a, build number 17.02.00.

The problem: whenever someone calls in on weekends, this is what they hear:

"That is not a valid entry. Good morning" (or afternoon, evening, etc, depending on the time of day.

Any solutions to this? Is it really a timing issue and if so what do I do to get rid of this annoying message?
</font>

Joined: Jun 2004
Posts: 19
Member
Offline
Member
Joined: Jun 2004
Posts: 19
jimbo32 said:
"I get the same response whenever I dial into voicemail from any station: I sorry that is not a valid entry....If you know your party's extension.........??"

From every station? When I ran across that it was because a routing box had button "9" programmed. Clear the programming for button 9. :-)

-jeremy

Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
Did we ever get a solution to this?
I have a DX80 w/ 8 port HD doing the same thing with the digit 9 set to 800 and 801 respectively and without digit 9 programmed, it doesn't seem to matter.
Mark

Joined: Apr 2007
Posts: 70
Member
Offline
Member
Joined: Apr 2007
Posts: 70
Adding the routing boxes own nuber to the "*" field fixed this for me as the transfer was adding a *, not a 9.

Should fix for internal users if they are calling the vMail port. I don't know much about your system or handsets but we have a DSS button that is programmed to enter the gateway and ask for the password. This may not be an option for you. It isn't for our single-line handsets.

Hope this helps. Someone will correct me if I am wrong or if there is a better solution.

Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
My situation was that it would play on an incoming call on CO Lines answered by the auto attendant. I ended up changing the file extension on the prompt so it wouldn't play. There is a separate invalid digit prompt that plays if the call is in house. I've had no more complaints since I did this. I didn't try putting the box number in the * field, when you do that you would need to give the directory box a new routing number, since * is directed to the directory box by default. That's still a good work around if it solves the trouble.
Mark

Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,314
Posts638,921
Members49,775
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,093 Shoretel
190,306 CTX100 install
188,576 1a2 system
Newest Members
PeterG, lyte, 4thright, dcl, Mansour
49,774 Registered Users
Top Posters(30 Days)
Toner 15
jsaad 4
dans 4
dexman 3
Who's Online Now
1 members (Professor Shadow), 130 guests, and 40 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5