atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial Executech 816 ringing problem

I have a problem with my phone system. There are three phones which used to ring aloud at the same time the console rang. These three phones no longer ring out loud. If the console operator is on the phone noone can hear other lines ringing into our office. Is this a programming problem or a hardware problem? There are the fourth, fifth and sixth phones which do ring after approx three faint rings from the console. Please direct me in the correct direction and provide a possible solution. Thank you!

It sounds like your 4th, 5th, and 6th phone are on delay ring. Check the ones that should ring and make sure that the volume is not off. Also see if the system my be in night mode (Intercom light at station 10 will be blinking if it is, to turn off hit intercom # and that will put it back in day mode. Also make sure they are not on DO NOT DISTURB . If the above doesn't fix your problem you will have to check the programming. You can find that system at the following link
https://tel-programmer.com/links/

Thank you for your prompt reply. I did check the volume on the phones. The volume is fine. The console is not on night mode. I do not think that they are on Do Not Disturb...I will check that now. I have already hyperlinked to the programming site. Thank you for the direction. I read up on this over the weekend and hopefully will figure out what happened by Monday. Bye the way, all of my phones used to ring for all incoming calls. Now 3 do not ring at all and 3 ring on ring delay. This has been going on for over three weeks. I've just been on the phone so much that I only noticed when the staff complained....Have a great weekend!

If thats the case then I would re-program the ringing and you should be back to normal.
Good luck and if you need any help just post it and we will help ya out. By the way you might have a ringing switch for off-low-high on your phones depending on the model, you might want to check those to.
dtmf

After reading the manual, we did the self-test on the three phones which no longer ring. These phones no longer ring even after the entire self-test finished. I put one of the phones which rings on the same same incoming line. This phone does ring at my desk. I'm assuming this is now a hardware problem unless you have any other suggestions. Thank you. Anne

A self test will not make the phone ring. You will have to go into station programming and reprogram the stations that need to ring.
Hope this helps
dtmf

dtmf
I think Anne said that the phones that didn't ring would not ring even in the self test. During a self test the phone will do a bleep bleep ring at the end of the test.
Anne
It's hard for me to believe that 3 phones would all have the same problem of not ringing. I would re-program (like dtmf suggested) the 3 phones to ring again and make sure your not in Night Ring (turned off and on from station 10 or receptionist) and double check on the rear of the phones that the ringer is turned to on.

Hope that help's

Yes test-ok they will give two short Intercom rings at the end of a self test but I'm sure that they need a program thrown on them.
Anne
when you reprogram those phones be sure that you do the full program sheet on each phone as they will loose some of the other features such as prime line, ringing line pref. and so on if you don't do the full station program. let us know how it goes.
dtmf

[This message has been edited by dtmf (edited 06-18-2001).]

I printed out the station programming. I need to know if all of the programming is done from station 10 (the console phone). The directions say start from station 10 but never say to go back to the station I'm going to program. Is this right? Also I am a bit perplexed with the instructions. Must I do each step in the station COS Programming guide even if I want to accept the default? It appears to me that some of the directions are telling me to enter something if I want to choose a selection other than the default. Do I enter the number and wait a moment for the default to automatically register and then enter the next number?..or do I skip that task altogether? I'm assuming the most important programming that I need to enter is the "Press [2] for direct ringing" and then press all lines which should receive a direct ring at the station I'm programming. When the directions list a default = No the directions only give an option to select something different. If I mistakenly opt for something other than the default how do I change it back? Sorry for so many questions but I don't want to make any changes which will prevent me from using my phone. I also don't know what the call zones are. Is there a manual online? Thank you once again. Anne

Yes you do all programming from station 10.
start at step 1 and just skip the features you don't want on the phone but go down the chart in order. Repeat for each station you want to program.To change if a mistake is made just redo the station and it will kick out the old and put in the new program.
Zones are used for paging a group of phones in lets say different dept. you can program groups to be in different groups but most people don't use this feature and stay with all call which is a default feature
I hope this isn't confusing to you if it is give me a call and I will explain it to you and help you get through it.my number is in my profile.
To
Hope this helps
dtmf

[This message has been edited by dtmf (edited 06-19-2001).]

Hi! I took one phone home each night, took it apart and cleaned both front and back of the board using q-tips and a cleaning solution.(I used Windex but was since told that I should have used straight alcohol).I also disconnected each wire and reseated each. I didn't even need to reprogram one of the phones. I was successful in getting my phones to ring again! I plan to also take the third phone home to work on. I'm not sure what the problem was but I tackled just about everything I could think of. The only thing I couldn't figure out was how to get to the buttons. I would love to clean behind them too. One of the phones has a button which sticks. They look almost impossible to get to without breaking the plastic connectors to the faceplate....so I left them alone. Thank you very much for your invaluable help. You certainly made my week much easier and less costly. (My 15 year old nephew watched and was definitely intrigued with electronics!)Thank you once again!!! Anne

That's what we are here for. There is not much you can do about the buttons, you have to clip the plastic that holds the board to get them apart then you need a good glue gun to put them back together. You can buy a mixture to then build up the buttons and make the work like new but it is a pain in the you know what.
dtmf