PRI problem; I am running out of options

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Re: PRI problem; I am running out of options #260465 02/22/07 03:45 AM
Joined: Jan 2005 Posts: 15,384 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,384 Likes: 13 Fayetteville, NC	Well, here's today's update. XO was kind enough to reactivate their old circuit and put a test number on it. The customer moved the system back to the XO circuit and it worked perfectly! They then contacted Verizon and had caller ID removed from their circuit and it worked perfectly. This is so painfully obvious that it's a Verizon programming problem an has been since day one, yet they still refuse to tear out and rebuild the circuit. The customer is now seriously considering going back to XO since they went above and beyond to help a customer, even one that's not their own anymore. I can't say that I blame them. Ed Vaughn, MBSWWYPBX

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Re: PRI problem; I am running out of options #260466 02/22/07 04:16 AM
Joined: Aug 2003 Posts: 5,154 Likes: 3 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 3 Gainesville, FL, USA	That's impressive that XO would do that. I'm glad you've proven the problem and I hope the customer pays your bill. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: PRI problem; I am running out of options #260467 02/22/07 04:28 AM
Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska	Switch carrier, problem clears. Turn off CID, problem clears. It's still not our problem? Boy they must really have some whiz bang techs. Thanks for letting us know Ed. Retired phone dude

Re: PRI problem; I am running out of options #260468 02/22/07 04:33 AM
Joined: Dec 2006 Posts: 1,516 Fayetteville, North Carolina 5Etek-mike Member
5Etek-mike Member Joined: Dec 2006 Posts: 1,516 Fayetteville, North Carolina	It's a shame, but I can't blame them if they switch back to XO Communications either. Cheers to the XO folks for allowing a previous customer the ability to prove that this problem wasn't with their local Vodavi System. Calls dropping versus no CID is not an acceptable response from Verizon, and it shouldn't take them very long to tear down and rebuild their PRI. Quote Originally posted by justbill: Sounds like Verizon is sending a disconnect when it inserts the data stream for CID. You were right, Bill! :thumb: There is some type of corruption in the CID being sent from Verizon to this Vodavi System.

Re: PRI problem; I am running out of options #260469 02/22/07 04:38 AM
Joined: Dec 2005 Posts: 2,928 jersey anthonyh Member
anthonyh Member Joined: Dec 2005 Posts: 2,928 jersey	Wow...that is very impressive of XO, very impressive. I Swear I did not touch anything

Re: PRI problem; I am running out of options #260470 02/22/07 05:15 AM
Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska	Mike, that was just a lucky guess. Like I said I don't hold a candle to the knowledge of PRI's as most of you do on this board. Got to get lucky once in awhile. Ed proved it when he had them turn CID off. You'd think that would have nailed it and they would have no problem pursuing THEIR trouble. Retired phone dude

Re: PRI problem; I am running out of options #260471 02/22/07 06:42 AM
Joined: Aug 2003 Posts: 5,154 Likes: 3 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 3 Gainesville, FL, USA	Bill, I see what you were saying. I thought you meant that a PRI sends the CID on the second ring, normally. I know you're a T-1 whiz and I was doubting myself, not trying to call you out. -Larry Gainesville Telephone Systems Jacksonville Telephone Systems

Re: PRI problem; I am running out of options #260472 02/22/07 06:48 AM
Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,726 Likes: 19 Western Nebraska	Hey Larry, I doubt myself. So no problem. My strength lies in 10 pin arms. Retired phone dude

Re: PRI problem; I am running out of options #260473 02/22/07 07:43 AM
Joined: Dec 2006 Posts: 1,516 Fayetteville, North Carolina 5Etek-mike Member
5Etek-mike Member Joined: Dec 2006 Posts: 1,516 Fayetteville, North Carolina	I originally thought that the same "incoming calls" problem was occurring over either provider's PRI, hence a software problem at the Vodavi. Ed really pushed them in the right direction to isolate the problem directly at Verizon. This must be an extremely rare problem with CID over a PRI.

Re: PRI problem; I am running out of options #260474 02/22/07 07:54 AM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Have heard of issues where the delivery of name and number in a single packet vs. usuall dual packet structure can cause trouble.