atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services T1's, CSU's and DSU's PRI problem; I am running out of options

that really does stink, hopefully verizon will deliver the POTS lines via a T1 and channel bank

Sorry to hear that news, Ed. I wish we were able to have seen the D-Channel message for the dropped calls. It's a shame that the 10 individual lines can't be a temporary solution, just until they can resolve the incoming calls over the PRI.

What a joke. How can they not fix this problem rather quickly? It's a PRI, they're not trying to get Verizon to provide service to the moon! There has to be someone in that company that can see what the problem is. I would be embarassed if my company gave service like Verizon has given this customer.

Ed, I'm sorry you and your customer got stuck with this.

Thanks for the support, guys. I just got off the phone with the customer and it turns out that the ten POTS lines are a temporary solution that was actually offered by Verizon. This will buy us some time to get XO to heat up their old circuit so we can show them that the system works. Once that's done, the customer will then be able to make an eductated decision as to whether they should go back to XO or give Verizon another chance to straighten it out.

good deal. Hopefully they will go back to XO

You all are not going to believe this. The customer just called and told me that they have received four calls today, BUT only from international destinations. So, as it appears, they cannot receive calls from any domestic numbers, but they can receive calls from foreign countries.

And Verizon still can't figure it out, swearing that it must be something in our equipment. Yeah, OK.

Ed, just a thought have Verizon check to make sure they are not passing any network spacific information along with the call

On my way home tonight, on a whim, I tried calling the customer from my cell phone, but I blocked my number by prefacing the number with *67. The call went through just fine. It does this regardless of whether the caller ID feature is enabled in our switch or not.

I tried it from home and got the same result. If no calling number is sent, the call goes through fine. Does this give you CO guys any better information to work with? Verizon is still scratching their heads.

Sounds like Verizon is sending a disconnect when it inserts the data stream for CID. The CID is inserted between the 1st and second ring.

On a PRI?