web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 3 of 6 1 2 3 4 5 6
Joined: Oct 2006
Posts: 122
Member
OP Offline
Member
Joined: Oct 2006
Posts: 122
From what I understand, it goes to the switch via DS3 Coax.

We also thought it might be a bad card or cable so we had the switch facility moved to a new one and there are still slips.


Quote
Originally posted by CnGRacin:
2) The connection from the Titan DACS to the 5E switch is via direct cable. There is no mux in the middle. Sorry. Would have been nice and possibly the issue.

Still could be a bad trunk side port at the switch or the DSX-1 jack it's tied to.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2005
Posts: 860
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 860
Ahhhh crap :scratch: LOL

5) With the router plugged in at the dmarc and mapped all the way to the switch, we get slips. If my tech at the office changes the cross connects for the T1 in the Titan and maps it over to his tberd, the errors STOP. NO ERRORS!

.... <sigh> this STILL points me to the problem being bewteen the Titian DCS and the 5E. Was the office tech changing the circuit to go to and thru his T-Berd to the switch or just ruuning off it? (not going to the switch at all during that testing? :confused:


-----------------------
Bryan
LEC Provisioning Engineer
Cars -n- Guitars Racin' (retired racer Oct.'07)
Joined: Oct 2006
Posts: 1
Member
Offline
Member
Joined: Oct 2006
Posts: 1
I figured I'd chime in here. I work at the same company and have been involved with the problem. Our switch technician was remapping the circuit /TO/ the Tberd, not through it. As in, with the 5E completely out of the loop, all errors disappear. Once the 5E is brought back into the mix, the timing errors resurface.

Joined: Oct 2006
Posts: 122
Member
OP Offline
Member
Joined: Oct 2006
Posts: 122
not going to the switch at all. cross connect was changed to a test port on the titan which went to the tberd.

posted from my treo.
fred

Joined: Dec 2005
Posts: 2,928
Member
Offline
Member
Joined: Dec 2005
Posts: 2,928
Have you tried moving this circuit to a different switch mod?


I Swear I did not touch anything bash
Joined: Apr 2001
Posts: 1,390
Member
Offline
Member
Joined: Apr 2001
Posts: 1,390
Quote
Originally posted by Majestic:
Ok I just got back from the customer site.

Here is some added info for yas.

1) This was initially a fax complaint which pointed us to the T1 taking slips in the customer router.

Are we talking about a VOIP circuit? Why the router? If we are there lies the problem.

Joined: Oct 2005
Posts: 160
Member
Offline
Member
Joined: Oct 2005
Posts: 160
It looks to me like an issue between the Titan and the 5E. Can you put a router in the CO on the customer NPC coming out of the Titan, with a T-BERD at the DSX-1 setup to monitor both directions?

Joined: May 2002
Posts: 17,722
Likes: 18
Member
****
Offline
Member
****
Joined: May 2002
Posts: 17,722
Likes: 18
You will not see the slips taking the circuit down and running to a TBerd, that's all there is too it, you HAVE to monitor the circuit and time the TBerd off a known good circuit to see slips. Just exactly where are you seeing the slips? 5E? DACS? Customer location? If you are seeing them at the 5E you will also see them at the DACS, assuming this goes cust, dacs to 5e. Slips are not directional, they are on both sides equally.


Retired phone dude
Joined: Oct 2006
Posts: 122
Member
OP Offline
Member
Joined: Oct 2006
Posts: 122
I am being told that we cannot see slips in the 5E and I mean as it's not an available PM in the 5E. I don't know much about the 5E so I cannot comment further. Same thing goes for the dacs. I am told that slips don't show up in the PMs on the dacs. Really helpfull, I know.

We are seeing the slips at the customer location in the integrated voice and data unit that is out there. It is NOT voice over ip. This unit acts as a miniature dacs and allows us to map x channels for voice to a 66block and x channels for data to a router card.

And Kyle, regarding your question. We did something like that. We took a duplicate of the device that is at the customer prem and set it up in our lab here. We then took the T1 at the dacs level and remapped it to the device in the lab. It showed no slips. So in this case, it goes 5E to Titan and then Titan to device in lab. No errors. I don't recall if a tberd was in the middle watching both directions for this test though but since it showed no errors we simply moved on.

Again, I can't thank everyone enough for trying to help. You guys are a great bunch.

Joined: Apr 2001
Posts: 1,390
Member
Offline
Member
Joined: Apr 2001
Posts: 1,390
Quote
Originally posted by Majestic:
This unit acts as a miniature dacs and allows us to map x channels for voice to a 66block and x channels for data to a router card.

What is the Make/Model of this unit you are talking about?

~r

Page 3 of 6 1 2 3 4 5 6

Moderated by  Silversam 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,291
Posts638,821
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,475 Shoretel
189,231 CTX100 install
187,520 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 26
teleco 8
dexman 5
jsaad 5
Who's Online Now
0 members (), 92 guests, and 96 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5