atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services T1's, CSU's and DSU's T1 Channel Bank Question

When you have this up and running are you going to post the telephone number ? It's a fair exchange ! Let us know . Thanks

You bet I would post the number if I had this working correctly. I would like all of you to see what you helped me accomplish.

Are you saying when a call comes in and hits the IVR you than want the option to call back out on a vacant line? A switch hook flash isn't going to work as far as the lines on the T-1 go, unless you change them to Centrex, or your lines have 3 way calling. If you have 24 numbers with 24 different options you won't have any spare lines to go back out on. Don't think I'm following what you want to do. Define transfering calls, transfering to where? In system or out of system?

why not just buy a phone systen and a voicemail systerm with ivr this will do what you want plus more

Ever consider hirng a professional to make this work?

I already have a channel bank, a modem bank and a T1 line. So far all the IVR features work with the exception of transferring. To me it would not make sense to start over with new equipment when all of this is working well so far. Another aspect is cost. The method I am using is far more cost effective. I know, I have priced some professional equipment. I sortof have a bit of a budget I have to adhere to. A new phone system plus and IVR console plus, plus, plus. Far too much than I can really afford at this time.

Besides all of that, I do have the T1 installed at my location and they want their money every month. So in other words, it is kind of too late for me to rethink everything this late in the game.

To answer upstateny's question: The only part of the system that I am still experiencing difficulty with is the call transferring. As far as hiring a pro to make this work......I have access to all the professionals anyone could ever ask for right here in this forum. Hands down the best advice and help anyone could find in one place.

To answer "justbill's" question. Yes, I'm saying that when a call comes in it hits the IVR then if a caller desires they can be transferred out of the system by pressing "0" or some such. The calls I would anticipate would be transferred off premises. Probably remote workers and field branches. If I need vacant lines to do transferring with, I have no problem in not filling the entire set of 24 lines. Instead, I could allocate a couple of lines just for transferring. Since it is the weekend and I cannot call XO, I don't know if 3 way calling is available on my lines. If it is, then the transfer method I need to use will work ok. I think. Additionally, I would perhaps want to transfer a call or two inside the system. How would I transfer a call inside the system? What I mean is, could I transfer a call from one T1 line number to another? Is there a code for that or something? Like a caller calls in, I pick up the phone and say "One moment, I'll transfer you." Could I keep the caller on the line and then dial something like *89 and access an empty T1 line and make another call?

Since everything but call transfer is working , how about posting the telephone number to your IVR server ? It's a small request considering all the free help you have received ! We all want to be able to listen to the fruits of our labor ! So come on post that number , we won't choose the transfer option . :shrug: