atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming DHS - Dispatch

It should be automatic if the Leave and Retrieve tables are set correctly and if the voice mail station ports are flagged as "voice mail". What happens when you go to retrieve a voice mail? Do you get the password prompt or do you have to manually navigate around?

When it forwards, it goes into whatever I have setup under Time Control. Time control is setup to run a mailbox, and it asks to enter the mailbox #.

BTW

If I use [Feat] + 2 + 5 + 64 + X.

When the caller is forwarded using "64", it just rings and rings and rings.

So I replaced the 64 with, 82, which is used for VM Group 1 on my DHS.

I think Im doing this right, I just dont know why its not working!

Oh, and when I use feat64, I get no greeting, or password prompt, it just beeps. I hit * and type in the default password, and find myself in a mailbox, which one Im not sure, but its not the stations mailbox.

I'm getting the feeling that whoever initially set up your system wasn't properly trained on it. The issues you are now dealing with are technicial programming issues and beyond the information listed in the end user guide. The DHS has to have it's leave and retrieve tables properly programmed and it's VM ports flagged correctly. The Dispatch also needs to have the registry settings correct for the DHS system. Then you need to be certain any customized settings for your application are set correctly. You will be better served by calling in a trained Vodavi tech on this one.

Thanks again!

Too bad for me the guy who set it up is MIA!
I've thankfully been able to teach myself a lot about the setup on my own.

Ill work on it more, and hopefully get it up and running.

Thanks for all the help guys!

**Update**

I've found out that after the station fowards calls on a busy/answer to the VM group (ext 82), its forwarding to mailbox 71, which one of members of my VM Group.

Clueless!

Another **Update**

Station 10 (Operator)

Forwards to its own mailbox on busy/no answer, just fine. However, all other stations forward to mailbox 71. All stations are setup the same as station 10.

So in the end, on a whimb I took the P7 out of both the icm and xfr prefix fields and everything works as it should. Leaving just a * in icm suffix and #9999999 in the dis dgt field. All stations forward to the correct mailbox on a busy/no answer the way they should.

Making it work by removing P7 indicates that your original programmer changed the Dispatch menu setting away from default for some reason.

He certainly was a piece of work. I've been doing all the programming myself! Finally, everything is working the way I want it to!

No longer banging my head against the wall. :-)