|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
My system says Driver not loaded. then goes into Demo mode.
Any ideas?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
Most voice mail systems that are PC based require a software dongle (a device that resembles a gender changer) to be attached to the parallel port of the PC. Voice mail programs might run without it, as you have indicated, in the demo mode. You might want to check and see if it's there and securely connected. Usually, the software won't load all of the necessary components (drivers) until it detects the presence of the dongle.
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
I checjed the Dongle and it looks like it is securely installed.
I have a different building with the same System. Can I sitch out the Dongle to see if it fixes the problem or those it have to match the softwares Serial number?
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
Wow!!! My spelling was horrible on that last post. So let me try again!
I checked the Dongle and it looks like it is securely installed.
I have a different building with the same System. Can I sWitch out the Dongle to see if it fixes the problem or does it have to match the software's Serial number?
|
|
|
|
Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
They usually aren't serial-number specific. They software just wants to see the dongle present. You might lose voice mail at the other site if the power fails while the dongle is missing since the drivers won't reload.
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
Yes it is and I appreciate your reply! Of course our COmdial Tech has no idea what the problem is so I am terying to figure it out on my own.
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
I really do know how to spell, I just get to typing to fast for my own good!!!!
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
Member
Joined: Dec 2006
Posts: 16 |
Ok somehow I am not getting the Driver not loaded error instead I am getting "Unknown Firmware revision or EEROM error"
Any ideas?
|
|
|
|
Joined: Aug 2004
Posts: 9,169 Likes: 18
Admin
|
Admin
Joined: Aug 2004
Posts: 9,169 Likes: 18 |
Is it a 300h error code? If so you probably have a bad IVPC board or the PC is not recognizing the board.
|
|
|
Forums84
Topics94,402
Posts639,370
Members49,808
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
174
guests, and
180
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|