Silversam & his amazing rebooting PC

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Re: Silversam & his amazing rebooting PC #252666 05/13/08 06:06 AM
Joined: May 2007 Posts: 5,058 Likes: 5 NYC Silversam Moderator-1A2, Cabling
Silversam Moderator-1A2, Cabling Joined: May 2007 Posts: 5,058 Likes: 5 NYC	SPH - Thanks! Some good ideas there. It'll probably have to wait till I get back from vacation, but it's a good project. No, it's not for work anymore. I've moved my primary focus to the MAC, but there's just some stuff I've got that I'm stuck with a PC. Sam "Where are we going and why are we in this hand basket?"

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Re: Silversam & his amazing rebooting PC #252667 05/13/08 07:14 AM
Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls dagwoodsystems Member
dagwoodsystems Member Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls	When troubleshooting these kinds of problems, I am initially guided by the error messages logged in the Event Viewer. To see these errors, right-click on My Computer and choose Manage. Click on the [+] sign next to Event Viewer to expand the selection. Post or PM the entries in both Application and System logs that correspond with the CD/DVD access and subsequent reboot. In the meantime, you can prevent your computer from automatically rebooting under these conditions. Right click on My Computer and choose Properties. Click on the Advanced tab and then the Settings button in the Startup and Recovery section (at the bottom of this dialog box). Uncheck Automatically Restart. The next time your machine "wants" to reboot, you will instead see a BSOD (Blue Screen of Death) stop code. That code will tell us what's shakin' with the amazing rebooting PC. "Press play and record at the same time" -- Tim Alberstein

Re: Silversam & his amazing rebooting PC #252669 05/13/08 01:55 PM
Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls dagwoodsystems Member
dagwoodsystems Member Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls	Awww, don't give up yet...we're almost there! Go back to the System logs in the Event Viewer. Pick one of the 7000 "Error" lines and double-click on it. You'll be presented with something like this: . Click the icon that looks like sheets of paper (just under the up and down arrows); it's the copy button. Paste that info in your next post, puhleezee. Do the same with one of the lines showing the 7009 error. I don't watch much TV, so I need something to do tonight. Otherwise, I'll start chewing my paws. BTW, you'll notice that the screenshot used in this post is from my own machine. The error is related to the "upnphost", which I have purposely disabled. Read about the dangers of Universal Plug and Play at Steve Gibson\'s website "Press play and record at the same time" -- Tim Alberstein

Re: Silversam & his amazing rebooting PC #252670 05/14/08 01:29 AM
Joined: May 2007 Posts: 5,058 Likes: 5 NYC Silversam Moderator-1A2, Cabling
Silversam Moderator-1A2, Cabling Joined: May 2007 Posts: 5,058 Likes: 5 NYC	Dagwood - I'm interrupting the packing to get this out (we're leaving for two weeks in a couple of hours). I just had to get a last sundance fix in. Almost all of the 7000 errors were the following: (True Vector) Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 5/14/2008 Time: 8:14:44 AM User: N/A Computer: SILVERMAN Description: The TrueVector Internet Monitor service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp. All all of the 7009 were the following: (Timeout) Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7009 Date: 5/14/2008 Time: 8:14:44 AM User: N/A Computer: SILVERMAN Description: Timeout (30000 milliseconds) waiting for the TrueVector Internet Monitor service to connect. For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp. I had one other 7000: (Windows search) Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 5/14/2008 Time: 1:07:33 AM User: N/A Computer: SILVERMAN Description: The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp. Followed by a 7009 timeout: Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7009 Date: 5/14/2008 Time: 1:07:33 AM User: N/A Computer: SILVERMAN Description: Timeout (30000 milliseconds) waiting for the Windows Search service to connect. For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp. Then at 10:54 PM I had a couple of dozen of these guys: (7023 Application not found). Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7023 Date: 5/12/2008 Time: 10:54:11 PM User: N/A Computer: SILVERMAN Description: The Application Management service terminated with the following error: The specified module could not be found. For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp. Thanks again for all the help. If you get over to the Apple or I get over to Upland, drinks are on me. Back in two weeks or so. Sam "Where are we going and why are we in this hand basket?"

Re: Silversam & his amazing rebooting PC #252671 05/14/08 03:12 AM
Joined: Oct 2007 Posts: 289 New York City sph Member
sph Member Joined: Oct 2007 Posts: 289 New York City	TrueVector is a service used by ZoneAlarm. As I mentioned earlier, security-related services almost always reboot the machine after repeated attempts to load. The rationale is, that the PC is useless in the unprotected state anyway, and rebooting it may allow the service to load. Since this Service won't load, many communications-related services (such as MS Search which has the Internet as one of its search domains) will not load either - access to communications being restricted untill TrueVector loads. Solution (any one may do it): 1. Stop ZoneAlarm from monitoring. 2. Uninstall ZoneAlarm, then reinstall 3. Uninstall, then upgrade to ZonaAlarm Pro 4. Just get rid of ZoneAlarm and use the Windows firewall. 5. In Services (Administration Tools) find the TrueVector Service, go to its Properties and see what action the service is instructed to do on failure to load. Change it to "Do Nothing" In this case rebooting will stop, but comms will be most likely crippled Have fun

Re: Silversam & his amazing rebooting PC #252672 05/14/08 03:23 AM
Joined: Oct 2007 Posts: 289 New York City sph Member
sph Member Joined: Oct 2007 Posts: 289 New York City	I should add, that the Applications Management service error is troublesome. Among other things this is the service that controls the "Add/Remove Software" Control Panel. The "module not found" could be refering to the fact that this service also uses comms (when for instance it goes to the Net to find updated drivers). So hopefully this could be remedied by tweaking ZoneAlarm.

Re: Silversam & his amazing rebooting PC #252673 05/14/08 06:01 AM
Joined: May 2007 Posts: 5,058 Likes: 5 NYC Silversam Moderator-1A2, Cabling
Silversam Moderator-1A2, Cabling Joined: May 2007 Posts: 5,058 Likes: 5 NYC	OK - I turned off Zone Alarm and turned on windows firewall. The wife is off having her nails done. When she gets home we're out of here. Let's see if the machine will stay up. Funny, but I'm sure I tried shutting down ZA and the PC still rebooted. But then again, that may have been a problem with the CDR drive that knocked it out that time. I thought it might be multiple problems. It still might be. Who knows what else is lurking in this machine? When all else fails - Exorcism! Thanks again, Sam "Where are we going and why are we in this hand basket?"

Re: Silversam & his amazing rebooting PC #252674 05/14/08 10:05 AM
Joined: Aug 2005 Posts: 631 Southern California PMCook Member
PMCook Member Joined: Aug 2005 Posts: 631 Southern California	If the PC was being rebooted from an app it would be logged in the Event Viewer. It would be sloppy design to say the least for an app to reboot without a warning so you can save your work beforehand. The lack of the event is indication that your system is spontaneously rebooting due to an unrecoverable fault such as a parity error or a out of bounds memory reference or a function call with a offset or index. Lots of drivers are very sloppily written and often I see this with CD burning software. Classic causes, bad driver, bad DRAM, bad cache RAM, bad tag RAM. The first 2 can be fixed, the second 2 cannot. A bad PS will just shut down. Also, an overheated CPU will cause a shutdown in Intel systems, however a reboot will not occur.

Re: Silversam & his amazing rebooting PC #252675 05/15/08 07:58 AM
Joined: Mar 2005 Posts: 97 South Carolina wanebo Member
wanebo Member Joined: Mar 2005 Posts: 97 South Carolina	I suspect bad memory is the culprit here and that your booting from that floppy disk on an OS load that is just a wee bit too small to reach up to where the memory hole is on the chip. Swap out your memory chip with a known good one and see if that works.