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Joined: Dec 2008
Posts: 230
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OP
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Joined: Dec 2008
Posts: 230 |
Has anybody had a problem with voice mails being cut off on ver.6.02 software with an Inmail. Two of the customers are new installs and one was existing that I upgraded to 6.02. The existing customer never had a problem until the upgrade.
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Joined: Jul 2005
Posts: 1,334
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Joined: Jul 2005
Posts: 1,334 |
Are they cutting off while the message is being recorded??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2007
Posts: 1,439
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Have at least a dozen 8100 0n 6.02 with InMail. No complaints of cut-offs... yet.
D
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Joined: Dec 2008
Posts: 230
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Joined: Dec 2008
Posts: 230 |
NTAC got back to me yesterday. They have a known bug with 6.02 software with an Inmail on a PRI. That is exactly what is happening. I have some on POTS lines with no problems.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Hopefully it gets fixed soon
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Joined: Feb 2011
Posts: 83
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Joined: Feb 2011
Posts: 83 |
If you haven't got this resolved, NEC has released a solution that "appears" to work so far for us.
For some reason I'm unable to reach our mail server this morning, but it's series/list of setting changes
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Joined: Jul 2005
Posts: 1,334
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Joined: Jul 2005
Posts: 1,334 |
Would it be 80.04 Special busy Tone settings
80.04.12 = 3 and 80.04.13 = 4 ??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Feb 2011
Posts: 83
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Joined: Feb 2011
Posts: 83 |
paulw . . .
"Yes, it was...
It involved PRI lines and 6.02
(By the way, if your still running 6.00 on anything, upgrade it. It's a trainwreck on VM) - As of last week, they are still shipping CCPU's with 6.00 causing incredible grief for us)
I don't know if I'm supposed to or allowed to post it (the various "fixes") here, but I guess most here can just call NEC and get it sent to them.
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Joined: Feb 2011
Posts: 83
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1 more additional change was sent by NEC after the first group
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Joined: Apr 2007
Posts: 1,439
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Official announcement by NEC that there will be patch or update to 6.02 to correct issues with InMail cut off messages and failed Um delivery.
Got an email today from NTAC.
D
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