atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100 6.02 Inmail Issues

doghart, mind forwarding me that email? [email protected]

Curious to see the official announcement.

I never got the Email from NEC

per NEC's suggestion I've rolled back at least 10 clients to 5.03.

Friday I was called out to a system experiencing the InMail cut-offs. The firmware was B6.00.

I tried rolling back to 5.03, but it caused major issues. All the IP stations were acting laggy and the InMail would not pick up from pressing the VMSG key or dialing the pilot. You could leave messages, just couldn't listen to them.

I tried initializing the CPU and reloading the database, but the problem was still there.

Finally had to take it back up to 6.02 to get the mail to work.

Hope that patch gets rolled out of Japan soon.

D

6.03 is out but the doc doesn't mention Inmail issues fixed.

Interesting comments from you guys in the US. When R6.00 was rolled out here the InMail cutoff fixes 80.04 Special busy Tone settings
80.04.12 = 3 and 80.04.13 = 4 were included. I have not had any sites reported with this issue after upgrading or going in as new.

It did take some effort during the beta release phase to convince anyone in Japan that this was an issue. looks like it didn't make it into your releases..

I spoke too soon. Just got my first field complain about this. Trying to find out if it's every time or how soon after the system is reset does this happen. Couldn't reproduce it in my lab with the site dump..

Paul, I have sites that have been in for several months that are just starting to have complaints.

Very odd indeed!

Have put about 6 site now up to 6.03. Waiting for a few weeks before I do the remaining sites. Don't want to have another issue blow up in my face.

D

Just wondering, I have a newly installed 6.02 using POTS lines and have had complaints of cut offs using In-Mail. While leaving a message the caller hears something like "your message is being archived". It is archived but cuts off at the same point. It's happened at one customer maybe 4 times in about a month. Is this the same issue?

Crap, I have a customer /w POTS lines and an InMail on 6.02

I have a fix that someone gave me (changing a bunch of values in programming) that is apparently from NTAC, but I haven't tried it.

Wondering if I should just roll them back to 5.02 and be done with it...

We have discovered one issue down here with going back to C5.02 in that the IPLB card no longer works as it gets its firmware upgraded when the system boots up to R6.0X.

Anyone know how to downgrade a IPLB to work on R5.0X systems??