atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Electra Elite 192 Voicemail modification

Our North Carolina program is using an Electra Elite 192 phone system. They recently terminated the Office Manager who was one of the 2 administrative accounts on the voicemail system. The Office administrator is flagged as a phone system administrator so we should be able to use her account to reset the Office manager's password so that it can be updated with the interim office managers information.

The problem that I have is I only have the "multiline Telephone User Guide", "Attendent User Guide", and the "Voice mail user guide" and I have been unable to find the steps necessary to get into the voicemail administration system to perform the updates. I have attempted to register at the NEC website to hopefully get some documentation but it says it can take up to 3 days to get an account. As an end user I am not sure I will qualify for it even then.

Does anyone have some type of administrative FAQ documentation available? I am more of a computer guy than a phone guy, so if additional information is required please let me know.

Thank you very much in advance.

The problem you are going to have even with the Docs is that you will need to know the passcode that the old admin used. You may want to get with him/her and have them tell you.

Unfortunately it was not an amiable departure so even if I were to be able to get a hold of her, it is doubtful that she would provide any information that would be helpful.

Would it not be possible to use an administrative account to reset the password of a second administrative account? I am hoping to be able to use the current Office Administrator's account to reset the Office Manager's password so that the Interim Office Manager can set up the mailbox with her name, messages etc. And then when she leaves, she can give the message to the permanent BOM to setup the mailbox.

Well it isn't her system and she should provide the info, get your lawyer to call her. If that fails you may want to get with one of the Nec moderators to work with you off line, there may be a charge but if they can get you in, it would be well worth it. With her having the password you are at risk that she may log in and mess up your VMS.
I would think that if she was doing the admin there should be some docs that she was using unless she took them as well in which case that would be theft.

What mail are you using?

[This message has been edited by dtmf (edited September 08, 2004).]

The user guide I have lists it as Elitemail FMS/VMS digital voice mail.

It would be cheaper to pay for a support call then to hire a lawyer to call her for her password. The company that setup the phone system did not leave the administrative guide with the program. Being in Dallas and the system in North Carolina I was unaware of this until after the fact and they are no longer in business.

I could see about getting approval to place the support call, and I do not think it would be hard to get approval, but I was really hoping to be able to keep basic administration such as this in house. If we have to outsource mailbox modification we would be looking at pretty hefty expense that I think we could easily do in house if we just had a basic guide.

What I mean by getting help is that once one of the mods gets you into the voice mail, you would take over the admin and be in control.
Whats your email? I have a few docs I can shoot you.

I am sending you an email right now. Thanks for your assitance it is greatly appreciated.

You got mail

Those documents are perfect! Thank you very much for them.

Is it possible you could send those same documents to me.

I am in the exact same senario, our past Admin was terminated and I have no way to even check messages on many of our phones.

Thanks for any help.

Jim Byrge
NCFA