Deciding which phone system to purchase

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Re: Deciding which phone system to purchase #22531 07/10/09 12:42 PM
Joined: Jul 2009 Posts: 12 Sonoma, California Gene Giannamore Member
Gene Giannamore Member Joined: Jul 2009 Posts: 12 Sonoma, California	So, I need to find the right phone line tech @ AT&T that can do this, or we would have to go to a T1 for phone service (not likely)? And, yes, she had a babe voice, very pleasant to talk to. ESI-50L

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Re: Deciding which phone system to purchase #22532 07/10/09 12:53 PM
Joined: Dec 2005 Posts: 2,928 jersey anthonyh Member
anthonyh Member Joined: Dec 2005 Posts: 2,928 jersey	Quote Originally posted by grider: I called AT&T, and they said our phone system does this, not them. Well they are friggin wrong, you musta been talin to the customers service babe in the call center, they know very little about how things actually work. WELL THIS IS TRUE AND NOT TRUE, WITH A PRI THE CARRIER HAS A FEW OPTIONS, THEY CAN OVERRIDE WHATEVER YOU SEND THEM AND JUST SEND OUT WHAT THEY WANT LIKE A MAIN TN. THEY CAN PASS ALONG WHATEVER NUMBER YOU SEND THEM ALLOWING YOU TO SEND OUT DIFFERENT CNAM INFO PER DID, OR THEY CAN PASS WHAT YOU SEND THEM AND IF NOTHING IS RECEIVED DEFAULT TO A MAIN TN. SO IT IS TRUE YOUR PBX CAN CONTROL THE CNAM INFO BUT IF YOU JUST WANT 1 NUMBER TO BE DISPLAYED THEN THE CARRIER CAN DO THAT. I Swear I did not touch anything

Re: Deciding which phone system to purchase #22533 07/10/09 12:54 PM
Joined: Dec 2005 Posts: 2,928 jersey anthonyh Member
anthonyh Member Joined: Dec 2005 Posts: 2,928 jersey	MY MISTAKE..I DID NOT REALIZE THEY WERE CENTREX LINES...YA THE CO NEEDS TO DO THAT I Swear I did not touch anything

Re: Deciding which phone system to purchase #22534 07/10/09 01:20 PM
Joined: Oct 2005 Posts: 3,124 Jacksonville, FL grider Member
grider Member Joined: Oct 2005 Posts: 3,124 Jacksonville, FL	How dare you second guess your elders! Just kiddin :rofl: The truth is we are both correct. I based my info knowing that the ESI 20 does not have PRI capability and thus the info from the call center babe was wrong.

Re: Deciding which phone system to purchase #22535 07/11/09 01:21 AM
Joined: Sep 2004 Posts: 4,214 Likes: 2 Chicago area, Illinois Coral Tech Member
Coral Tech Member Joined: Sep 2004 Posts: 4,214 Likes: 2 Chicago area, Illinois	But, they're AT&T!!!! LMFAO!!! Coral Tech www.pantelonline.com

Re: Deciding which phone system to purchase #22536 07/11/09 03:49 AM
Joined: Dec 2005 Posts: 7,056 Fayetteville, NC Lightning horse RIP Moderator-Mitel, Panasonic
Lightning horse RIP Moderator-Mitel, Panasonic Joined: Dec 2005 Posts: 7,056 Fayetteville, NC	ALL TALK & 'TUPID ? When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

Re: Deciding which phone system to purchase #22537 07/13/09 12:48 PM
Joined: Jul 2009 Posts: 12 Sonoma, California Gene Giannamore Member
Gene Giannamore Member Joined: Jul 2009 Posts: 12 Sonoma, California	so, once we get an S-class or CS50, our installer can configure it to "tell" the CO the phone number we want on outgoing calls, and the CO can either do it or not. I get it. ESI-50L

Re: Deciding which phone system to purchase #22538 07/13/09 01:15 PM
Joined: Jul 2003 Posts: 766 CA SST Member
SST Member Joined: Jul 2003 Posts: 766 CA	The 50 series is the replacement to the s-class. The s-class is no longer in production I would recommend the ESI 50L (lite). This will save you a little money as compared to the 50 (full version). You can "software upgrade the 50L to a 50 if you need to use the VOIP feature, T1, or true ACD in the future. You can also use your existing 24 button phones with 50L and 50.

Re: Deciding which phone system to purchase #22539 07/13/09 05:04 PM
Joined: May 2005 Posts: 456 Vancouver, BC, Canada bdunne Member
bdunne Member Joined: May 2005 Posts: 456 Vancouver, BC, Canada	Gene's IVX 20 uses the 16 key feature phones, which are not "officially" supported on the Comm Servers. That said, the only problems I've ever had using the 16-key's is taht they won't store the button programming when a backup/restore is done. Also, if they do keep the 16-key's and have been using the hold key for regular hold, they will have to switch back to using the park key, since the Comm servers are not "'park key' aware" Brian Dunne ETC Telecom www.etctele.com

Re: Deciding which phone system to purchase #22540 10/13/09 05:15 PM
Joined: Oct 2009 Posts: 3 clarence456 Member
clarence456 Member Joined: Oct 2009 Posts: 3	Yeah friend! Its the time where lots of companies are there so its really one of the difficult topic to purchase one.In the purchase there is somany risks are there.As you say good,bad,ugly,surprise like this.Nice to discuss with you.Thanks _________________