atcomsystems.ca/forum Forums Other TDM Phone Systems Other Telephones & Systems Trillium Panther 1032

I have the above system with 7 lines coming in and 16 stations. Today the display set is the only one that rings and when answering an outside call at one of the other stations, you have to press the flashing line instead of just picking it up and answering the call. What happened? I expect someone has entered a code or something to change the system. I have the user guides but I cannot figure out what happened.
Thanks in advance,
Bill.

Welcome to the board.

First thing to check is to see if the system has been switched to night mode, check your user guide as I am not familiar enough with that system to give you the steps to turn night mode on or off.

Next, an older system like that may lose it's programming and resort to default if it has a power failure, the battery that holds up the program eventually dies and your back at square one. If that's the case the system will need to be reprogrammed to establish the ringing extensions.

Those were just basic troubleshooting ideas, I don't know enough about that system to say more. Maybe someone else will chime in.
Mark

Mark I agree with you, If it has defaulted it will only ring on station 10.
To activate night answer dial *9 to return to day dial *8
This is for the panther 2 model.
Ken

I tried entering *8. It should now ring at all stations and be able to answer without hitting a line button,correct? But it still only rings at station 10 and you have to press the flashing line at the other stations. There isn't any battery at the panel either. This system has been working for many years without any problems.

*8 puts it in to day mode and *9 in to night, but if the system has lost its programming it will only ring at defaulted port which is ext 10. there is a small battery on the board, tou have to open the system and it is on the main back board.this is a small one like a AA battery or a small disc one.I know it worked for many years and it still is working but because the memory battery failed you must of had a power out, it just went back to factory default. you will nead to change this battery before you reprogramme or else if the power goes again it will default

Thanks Ken, I will let you know after I check it out and change the battery.
Thanks again,
Bill.

I had to relocate my office yesterday and the landlord paid for the move. He hired an installer to move my system. Now I do not know where station 10 is. I was able to replace the two button batteries in the consople though. Now non of the phones ring and I can't get set #10 to activate. When I plug it in it just displays that it is a Panther. What are my options. Do you know of any body in northern Lake county IL that may be able to help me. All of my staff are getting tired of watching the phones to see if there is an incoming call!!

PS. The installer never worked on a Trillium system so he was of no help.

Never let someone else to dictate who will work on YOUR office equipment. You should hire a competent
tech, books are availble. Anyone who would move a system without a manual is not a good tech, you should get consideration from your landlord to hire a real tech and put things right!!!

I found a REAL tech and he repaired all of the mistakes the other guy did and all is well. I went to hook up my digital answering machine and now it will not answer at all. Does it need a special extension or programing? I just had it plugged into a jack in my old office and it worked fine! I emailed the tech and asked him but I think he wants to make another office call to make the machine work. He has not responded to my email yet.
Bill.