atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems UCD for doctor's office- need help

Hey Derrick and Dave

What we did was changed his InSkin to run KSU Clock Control for the Time Control and then we also changed his 4 lines on the STS to ring 550 in day mode only and to 450 in the night/special modes so that it will follow his time control correctly. Prior to that the 4 lines were ringing directly to 550 in all modes so that they would ring to the UCD group even during lunch. Plus many other changes but that was the bottom line of what his issues were/are. Also he had his retry on the 550 menu to be 0(zero) retry so when he would get the RAN menu it was not allowing him to dial out and I have to give Tim props for figuring that one out himself.

Scott, Thanks for the answer. How did you address the 12:30-1:30 lunch schedule to make the Time Ctl operate? By putting the system into Night for that hour?

I don't see any real advantage in using both time controls and KSU clock control. I think you would be better off to either use a TC assigned to the lines or just us the KSU clock control to turn on three different menus instead of tying a time control to KSU clock control.

However let me ask this? When you mention time control are you referring to the Voice Mail TC or the phone system auto night mode control?

Dave
Yes they are going to use the day night special feature of the system for the lunch hour.

Derrick
You are correct there is no real advantage to using the time control with the KSU clock control but that is how we set it up and he did also program the STS auto D/N/S mode.

Thank you again Scott for your help. The calls are going into queue and the callers are able to choose other options and leave messages if desired. There is still a problem with the time control setup though. I changed the time control this morning to reflect your instructions and it did not switch away from the UCD for lunch. The UCD was still answering the calls and playing the primary RAN. It is still to early in the day to see if it is going to switch for after hours. Do you have any other ideas?

Why even bother with a time control for lunch? If you are using the Night mode for lunch time, just override the auto day/night mode by pressing the Night button when the receptionist leaves and again when she returns. You will do this anyway when the office closes early and for holidays when you leave in order to force the system into permanent night time mode. It will stay there until you turn the night mode off. It sure beats messing with the VM holiday schedule every dang year.

MNDAVE said: "Why even bother with a time control for lunch?"

Because the office wants a different action for lunch than after hours.

Tim

You can just change the KSU clock control setting on the VM to run the specific menu for the special setting set it to run your Lunch menu and for Night set it to run the night menu and then the office staff can control it or the phone system will via the Auto D/N/S schedule we setup. And then just change the voice lines to run Menu 100 so that the TC is not a factor.